L1 Security Operation Job at Fidel Consulting KK, 神奈川県

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  • Fidel Consulting KK
  • 神奈川県

Job Description

Appealing Points:
  • Attractive Salary with Growth Potential : Earn a starting annual salary of 6 million yen or more , with opportunities to advance in a globally respected IT environment.
  • Bilingual Role in a High-Impact Environment : Utilize your Japanese fluency and basic English skills to support critical business applications, gaining valuable experience with global tools like Splunk and ServiceNow .
  • Tech-Focused with a Growth Mindset : Contribute to L1.5 support for a major payment application ( CyberSource ), while being encouraged to proactively improve business processes and deepen your skills in operational tools and IT service management systems.

Annual salary: 6 Million and above

Responsibilities:

  • L1.5 support for 2 business applications & underlying hardware & network (CyberSource application)
  • Guidebook-based support
  • Unknown error escalate to L2 team
  • Time limit expires escalate to L2 team

Qualification :

  • Mainframe or Linux knowledge & operation experience
  • MS Windows and MS Office knowledge experience
  • Experience using operational management tools such as Splunk and ServiceNow.
  • A mindset of continuous improvement, with a proactive approach to enhancing and optimizing business processes.
  • Bilingual - Japanese (native level), English (Basic level - V/R/W)

Preferred Qualification

  • IT Service Management System
  • Information Security Management System
  • Business Continuity Management System

Language Skills: Native level Japanese (JLPT N) and Business level English

Company Description:

This company is one of the largest IT consulting companies in Europe, with more than 200,000 employees based in locations in over 40 countries.

As a global leader in consulting, technology services and digital transformation, they were established in 2013 as a Japanese corporation of the world's leading IT consulting company at the forefront of innovation, and they offer a wide range of integrated services with the highest level of technology and abundant expertise.

[Passive smoking measures]

Indoor smoking

Designated smoking area

Job Requirements: L1.5 support , IBM Mainframe, Linux, Windows Server, Computer Network, Japanese JLPT N, English 2

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