Job Description
Primary Responsibilities:
- Independently Work with clients cross functional team for business requirements gathering, analysis and solution design.
- Review user business processes and use cases, create workflows and functional design during SDLC.
- Provide direction and inputs to the solution development team during presales as well as SDLC processes.
- Provide guidance and direction to the delivery team during the software development.
- This could be in terms of functionality, system integrations, user interface, user experience, best-in-class practices, KPIs, review demos etc.
- Work with the customer (business users) in preparing User acceptance test cases and assist in the UAT.
- Subject Matter Expert (SME) with a mix of expertise in IT Systems/Tools/Technologies as well as Business Analysis/Consulting in manufacturing after-market domain with specific focus on warranty management and related processes.
- Understand clients As-is process, legacy systems architecture, and functionality to come with the solution design and mapping of future systems and processes.
Candidate Requirement:
- 8 to 15 years of overall work experience, out of which 5+ years in IT Solutions/Services industry in Business Analysis area.
- A good understanding of SDLC. Industry consulting experience is a plus.
- Experience in enterprise custom applications for Manufacturing industries (Auto, Farm equipment, Construction equipment, Industrial/ Heavy/ Mining Equipment etc.) and good knowledge of following domain areas:
- Warranty Management.
- After sales and Service markets
- Reverse Logistics
- Experience in handling projects with Onsite Discovery / Requirements Gathering, Analysis and Functional Design.
- Good understanding of Agile and iterative approaches for software development.
- Willingness to learn and quickly ramp-up for new business models in post-sales for different industry segments.
- Fluency in communicating in the Japanese language is a Must.
- Bilingual in Japanese and English
- Experience in designing, executing, and documenting test cases for Salesforce applications, including functional, regression, integration, and user acceptance testing (UAT).
- Familiarity with Salesforce testing tools and environments, such as Salesforce Inspector, Workbench, and other related tools.
- Basic understanding of SQL, with the ability to write simple queries for data validation within Salesforce.
- Experience in identifying and documenting defects using tools like Jira, TFS, or similar bug-tracking systems.
- Leadership capabilities, with a proven track record of managing and mentoring testing teams, and taking ownership of testing deliverables from offshore.
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