Job Description

Job Overview: As a Logistics Coordinator, you will be instrumental in managing ocean shipments for both import and export processes. This role demands precise coordination with transportation companies for shipment delivery and pick-up, meticulous tracking of shipments to their final destinations, and ensuring optimal methods are used for shipping.

Key Responsibilities:

• Handle ocean/air/drayage shipments for both import and export, ensuring the timely and cost-effective delivery of goods.
• Arrange and plan shipment delivery/pick-up with transportation companies; track and trace shipments until final delivery.
• Verify the accuracy of all freight documentation and booking information prior to shipment execution, ensuring compliance with the approval process.
• Prepare essential import/export documentation, including House Bill of Lading (HBL), Master Bill of Lading (MBL), and Air Waybills.
• Communicate with global offices/agents to ensure proper documentation and compliance for shipments.
• Collaborate with customs brokers for customs release and compliance with other government agencies as required.
• Provide quotes to customers and potential new customers
• Negotiate with carriers to secure optimal freight rates and maintain effective service relationships.
• Manage documentation to meet customer and insurance requirements, adhering to international regulations and fiscal policies.
• Deliver exceptional client service and maintain robust business relationships with clients and carriers.
• Handle all client and partner communications promptly and professionally.
• Resolve operational issues and customer complaints, implementing measures to reduce recurrence.
• Audit supplier invoices and reconcile payments/remittances.
• Responsible for accurate billing of shipments, ensuring all service charges are included and billed as per the quotations.
• Identifying areas of improvement and implementing changes to enhance operational efficiency.
• Providing training, coaching, and mentoring to team members.
• Perform other duties as may be necessary to support the logistics team.
• Undertake any other duties or projects as assigned by management regardless of department or project type

Required Skills and Experience:

• Proven experience in logistics or a related field, with specific expertise in managing ocean/air/drayage shipments.
• Fluent in English
• The ability to speak/write proficiently in Mandarin is an asset.
• Strong ability to negotiate and maintain professional relationships.
• University Degree in Global Logistics or related field is an asset
• Excellent communication and organizational skills, with an emphasis on timely and accurate documentation.
• Proficiency in managing multiple tasks and resolving issues promptly.
• Commitment to providing high-quality client service and maintaining effective communication with all stakeholders.

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