Job Title: Manager, Safety Operations Center
Job Type: Permanent Role, Hybrid 3 days on-site in Calgary, Alberta.
Job Salary: $80K - $90K / Year
Job Description
Insight Global is seeking a Safety Operations Center Manager to join a global leader in connected safety technology in Calgary, Alberta. This is a permanent hybrid role requiring onsite presence three days a week. The successful candidate will lead a team of 20-30 employees and will play a key leadership role in ensuring the efficient and effective operation of our Safety Operations Center. This role demands strong technical expertise, exceptional communication skills, and strategic problem-solving to support operational excellence and customer satisfaction.
Required Skills & Experience
- 5+ years of experience in a customer service or emergency dispatching environment handling alerts, troubleshooting, and managing sensitive situations.
- Minimum 2-3 years of leadership experience overseeing teams of 10-15+ individuals, including supervisors and shift leads, in a high-volume, 24/7 monitoring service environment.
- Strong ability to troubleshoot and direct technical support inquiries, ensuring smooth operations and accurate emergency response coordination.
-Experience with technical troubleshooting
- Experience with scheduling to ensure continuous coverage and compliance in the center at all times.
-Ability to pivot quickly in crisis situations, manage work interruptions, and maintain an on-call presence when necessary.
Nice to Have Skills & Experience
- Fluency in English and French preferred
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