Job Description

POSITION OVERVIEW:

Student VIP (a division of Campbell & Co. Insurance), and a Navacord Broker Partner based in Komoka, ON is searching for a Member Experience Representative. The Member Experience Representative should be well organized, have excellent attention to detail, strong communication skills, the ability to work in a fast-paced environment and manage various projects at once.

RESPONSIBILITIES:

• Provide support to students via live chat, phone and email by answering questions regarding their Health & Dental and International Health plans which includes questions regarding coverage, how to make a claim, where to find practitioners in their area and more
• Update content on our website which can include rewriting information to make it more clear for students or creating new content for new programs and services
• Creating and uploading reports and data to our Student VIP Dashboard
• Data entry of manual enrollment information
• Updating and formatting mass emails, managing responses as they come in
• Attending on site Campus events throughout the Year
• Maintain provider list and ensuring accuracy on the website
• Formatting and editing large data listings
• Updating our live chat platform and custom bots to improve student experience by identifying gaps in information and creating new articles
• Other tasks as assigned

REQUIREMENTS:

• Client Facing Experience
• Exceptional spelling and grammar skills
• High attention to detail
• Competent in Microsoft systems such as Excel and PowerPoint
• Strong communication skills
• Ability to multi-task, set priorities and manage time effectively
• Think outside the box attitude
• Team player
• High School Diploma or equivalent
• Degree in Communication and/or Business Development an asset

Navacord, and all our Broker Partners are actively committed to supporting diversity, equity, and inclusion. We serve and recognize and respect human differences and similarities. We value the diversity of people and actively encourage women, indigenous peoples, members of visible minorities, people with disabilities, and lesbian, gay, bisexual, transgender, and queer (LGBTQ2+) persons to apply. We are committed to providing accommodation upon request for applicants and employees with disabilities. If you require accommodation, we will work with you to meet your needs.

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