Job Description

Bloom Recruitment is in search of an experienced Network Administrator to join our clients team in Vancouver.

Our client is a leading provider of IT Services and Support across Canada with over 30 years of experience. They design and implement network infrastructure, while providing ongoing maintenance and support to ensure efficient solutions.

They value hard work, integrity, team work and passion. Their core values are trust and transparency, with the opportunity to build long term relationships while challenging yourself.

Position Summary:

We are seeking a Network Administrator to ensure the stable operation of client computer software systems and network connections. This includes installing, configuring, maintaining, supporting, and optimizing all network software and communication links. The person will also analyze and resolve end user software program and connectivity issues in a timely and accurate fashion and provide end user training where required. This role provides both remote and onsite support.

Duties and Responsibilities:

• Maintain and support the Customer Network infrastructure which provides a secure and reliable computing environment for the customers' mission critical applications.
• Support Customer Networks ranging in size from 15-150 computers.
• Support multi-hardware vendor networks on Windows platforms.
• Support Microsoft platforms including support of Active Directory, MS Exchange and Group Policy.
• Support Firewall/VPN with specific attention to Watchguard, and Fortinet products.
• Support virtualization technologies from Microsoft but also possibly including Citrix, VMWare, and Scale.
• Coordinate with users, network providers, vendors and other support staff to implement new network deployments while maintaining the existing network environment.
• Evaluates network and application requirements and makes hardware recommendations.
• Coordinates with consultants and vendors for network hardware, software, etc.
• Project Management and Documentation.
• Demonstrate excellent interpersonal communication skills and should be detail-oriented.
• Use of the company CRM trouble ticket and time entry system.
• Use of the company MSP systems and tools.
• Development, delivery and maintenance of assigned client projects.
• Development of business image through community and industry group participation
• Support of assigned product sales cycle including participation in discovery meetings, proposal development and product demonstrations (Technical Pre-Sales Support).
• Consulting, fit gap and needs analysis to recommend the appropriate software and service Solution.
• Project progress reporting with project management teams and staff on the implementation of the purchased solution. Coordination of responsibilities during the implementation process.
• Defining and/or delivery of customization of the software solution based upon information gathered during the needs analysis.
• Evaluation of current business processes to identify and implement the areas for controls and procedures.
• Illustrate and train clients on the use of the software functionality, periodic procedures and management reporting.
• Management of a specific group of clients in a timely, efficient and professional manner.
• Participation in product information seminars to market solutions and services.
• Attendance at technical seminars on industry solutions for professional development and product knowledge.
• System documentation maintenance and review in ConnectWise and/or other Company tools.
• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
• Improve customer service, perception, and satisfaction
• Ability to work in a team and communicate effectively
• Participate in development and delivery of internal best practices
• Escalate service requests that require engineer level support
• Responsible for entering time and expenses in ConnectWise as it occurs
• Enter all work as service tickets into ConnectWise

Skills and Abilities:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional IT Certifications, such as: Microsoft, Citrix, Cisco, WatchGuard, and SonicWall
• Identify, research, evaluate, and implement emerging Windows and other relevant computer technologies
• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
• Diagnosis skills of technical issues
• Ability to multi-task and adapt to changes quickly
• Technical awareness: ability to match resources to technical issues appropriately
• Service awareness of all organization’s key IT services for which support is being provided
• Understanding of support tools, techniques, and how technology is used to provide IT services
• Typing skills to ensure quick and accurate entry of service request details
• Self-motivated with the ability to work in a fast moving environment

Job Type: Permanent Full Time, Monday - Friday, 8:30am to 5:00pm

Salary: $60,000 - 75,000 annually, ability to earn a bonus

Benefits: Full extended health care + dental care

Work Location: Work from home, onsite client visits required within the Greater Vancouver region

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