Job Description

Position Description: The Network Support Specialist is responsible for the support, maintenance, and installation of the wired and wireless networks that includes the copper and fiber network infrastructure. The Network Support Specialist is also responsible for the Wide Area Network (WAN) / Metropolitan Area Network (MAN) infrastructure. The Network Support Specialist independently anticipates technological challenges and opportunities by developing and maintaining the district's network and communications infrastructure and by providing direct technical assistance to district employees. The position can require extend or on call work hours due to emergencies or extenuating circumstances related to safety or operational routine. Reports To: Executive Director of Technology Scope of Responsibility: Works closely with the Executive Director of Technology, the Director of Technology, the Data Center staff, the Help Desk, Tech Support team, the Cameras System staff, and the Telecommunication staff, schools, and the Facilities Department. Continuously monitors the health of the network 24x7x365 and responds accordingly to ensure all sites have connectivity including Internet and Telecommunication services. This includes an early morning check-in and network status report to the Executive Director of Technology. Installs, maintains and removes network infrastructure equipment as needed. Ensures that the Technology Infrastructure Standards are followed on all projects. Works with providers to ensure reliable connectivity to all locations at all times. Escalates issue with providers as required to ensure issues are resolved in a timely manner. Provides scope of work for new installations, changes, and removal of all network infrastructure equipment as needed. Works closely with the Facilities Department on facility projects that involve the addition or removal of technology network infrastructure. Creates a customer service-oriented culture in the Jefferson Parish Schools. Handles special project as needed. Completesappropriatepaperworkdocumentingallfieldworkperformedandinputsdataincomputersystemsas ParticipatesinTechnologyDepartmentprofessionaldevelopmentopportunitiestokeepskills DevelopsspecializedtechnologyskillasassignedbytheDirectorofTechnicalSupportandparticipatesincrosstrainingothertechstoresolveproblemsinareasof Maintainssecurityofelectronicandprintrecordswithregardtoconfidentialityofstudentinformationandpasswordsthatareissuedforaccessto Ensuresthatdirecttechnicalsupportisprovidedinaprofessionalandtimelymannertodistrict Manages Special Projects/Events as assigned by the Executive Director of Technology. Performs other duties as assigned by the Executive Director of Technology. Skills and Qualifications: We seek detail-oriented, independent self-starterswhodemonstrateanunwaveringcommitmenttoraisingstudentachievementandwhohavearecordofhighperformanceinchallengingsituations.Successfulcandidateswillalsodemonstrate and possess: Bachelor's Degree preferred in Computer Science or a computer related field; or the equivalent course work or technical experience. HighschoolgraduateorGED A+ certification or equivalent Working knowledge of IP Addressing and Subnets. Microsoft Certification preferred or equivalent work experience. Demonstrated ability to produce reports for management. Good verbal and written communications skills. Knowledge of computer hardware, software, and networking infrastructure. Documented experience with the following operating system: MS Prior experience with fiber and Ethernet Prior experience with maintaining a WideAreaNetwork (WAN) / Metropolitan Area Network (MAN) network. Network + Certification, Microsoft Certification Desirable Qualifications: Prior experience with fiber Ethernet Prior experience with maintaining a WideAreaNetwork (WAN) / Metropolitan Area Network (MAN) network. Network+ Cisco Microsoft Physical Involvement: Continuousmovementisrequiredmostofeachworkday.Standing,walking,reaching,bending,andliftinguptoseventy fivepoundsissometimesrequired.Abilitytoprovideowntransportationtoschools,worklocations,andmeetingsites.Mustpossessmobilityskillsnecessarytoaccessavarietyofworkareas. Compensation: JPS offers a competitive salary that is commensurate with experience. JPS also offers a competitive benefits package. Jefferson Parish Schools

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