Job Description

Looking for a customer service experienced candidate to join the team in Tokyo. Reporting to a team leader of Operation team, you will be responsible for Import customer service and operations.

Description

* Coordinating and managing all aspects of import operations from creation/receipt of the orders through to the delivery to final destination.
* Maintaining a high level of customer satisfaction
* To control, monitor and carry out the shipping orders at optimal efficiency
* Develop effective relationships with customers, service providers and other offices and agents
* Collaborate with team members to achieve service targets
* Contribute to a positive and inclusive work environment

Profile

A successful Customer Service professional in our Ops Team should have:

* A solid background in the Transport & Distribution industry
* Superior customer service and interpersonal skills
* Strong organizational and multitasking abilities
* A keen eye for detail and problem-solving skills
* Proficiency in using computer systems for data entry and record-keeping
* Excellent communication skills, both written and verbal

Job Offer

* A bonus scheme on top of base salary
* Opportunity to work in a professional and growth-oriented environment
* Generous remote work policy
* A permanent role in a globally recognized organization
* A company that strongly values the contribution of each employee

We look forward to your application!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. ・ Good customer service skills, freight forwarding experience ideal
・ English/Japanese bilingual
・ Team-player
・ Strong communication skills to liaise with customers and team members effectively

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