Job Description

Join OtO and Help Us Transform the Future of Outdoor Living!

At OtO, we're passionate about revolutionizing outdoor experiences through smart, sustainable technology. As a fast-growing startup, we're on a mission to make outdoor living easier, more enjoyable, and eco-friendly. If you're excited about working on innovative solutions in a dynamic environment, we'd love to have you on board!

Your Impact

As an Operations Associate, you will play a key role in ensuring smooth and efficient eCommerce operations. This role combines hands-on problem-solving with data-driven analysis to support seamless fulfillment, shipping, and inventory management. You'll work closely with cross-functional teams and third-party logistics (3PL) partners to improve workflows, enhance efficiency, and drive operational excellence. This is a hybrid role, requiring someone to come into our office twice a week, on Tuesdays and Thursdays.

What You'll Be Doing

• Support eCommerce operations by analyzing order and inventory data to identify trends and optimize fulfillment and shipping performance.
• Manage 3PL relationships, ensuring service levels (SLAs) are met and continuously improving operational efficiency.
• Remotely oversee inventory controls across warehouses and fulfillment centers, ensuring stock accuracy and minimizing variances within our inventory management system (IMS).
• Maintain detailed reports and dashboards tracking key metrics such as order fulfillment, shipping performance, and inventory health.
• Troubleshoot order and shipping issues, collaborating with 3PL teams, carriers, and Customer Success to resolve problems quickly and efficiently.
• Optimize and refine operational processes, identifying opportunities to improve workflows, automate tasks, and enhance the customer experience.
• Collaborate with the Customer Success team to improve post-purchase operations, including returns and exchanges.
• Develop an understanding of AI and automation tools, exploring ways to drive innovation and efficiency in eCommerce operations.

Who You Are

• 1-2 years of experience in operations, supply chain, logistics, or a related field (internships or part-time experience welcome!).
• Strong analytical mindset, with the ability to work with data and identify trends to drive operational improvements.
• Comfortable with spreadsheets, dashboards, and inventory management systems (IMS)—experience with Cin7, Shopify, or similar platforms is a plus.
• Detail-oriented with excellent organizational and problem-solving skills.
• A proactive, growth-oriented mindset, eager to take on new challenges and grow into a larger role.

Why Join OtO?

Competitive Salary – We offer a salary that matches your skills and experience.

❤️ Comprehensive Benefits – Health, dental, and more to keep you feeling your best.

Fun & Collaborative Work Environment – Join a team that values creativity, collaboration, and celebrates success together.

Work-Life Balance – Enjoy paid time off, our yearly holiday shutdown, and flexible work arrangements.

Career Growth Opportunities – Access ongoing professional development to keep growing your skills and advancing your career.

Innovative & Inclusive Culture – Be part of a team that values diverse perspectives, experiences, and backgrounds.

Ready to Take the Next Step?

If you're an energetic, strategic thinker ready to dive into operations and logistics, this is your chance to shine. Join us in creating a greener, smarter outdoor experience at OtO Lawn. Let’s build the future together!

We’re Proud to Be an Equal Opportunity Employer

At OtO, we believe that diverse experiences and perspectives make us stronger. We welcome candidates from all backgrounds and actively encourage applicants from underrepresented groups to apply. We're committed to fostering an inclusive, discrimination-free workplace.

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