Job Description

The Order Processing Specialist will be responsible for providing the sales team with administrative support and enhances the efficiency of the sales process between the organization and its customers and for interacting with internal and external customers.

Description

Accurately process customers' orders into SAP, ensuring that all proper discounts, special pricing, terms of payments and shipping details are properly applied to orders
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Create order confirmations, delivery slips and invoices in SAP
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Inform customers by email, fax or telephone for order information, such as for delivery schedules and any updates
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Handle customer inquiries regarding shipping and delivery schedule
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Handle customer complaints regarding issues with orders
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Maintain customer master data, price conditions and delivery replenishment time in SAP
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Communicate with warehouse staffs for stock verification and outbound deliveries
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Charter truck arrangement based on the customer requests
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Handle return shipments from customers
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Understand the shipping and product information written in English

Profile

・University degree
・3-5 years' working experience in order processing dept., service & detail orientated
・Very good SAP knowledge and skills for SD (Sales and Distribution) module
・Native-level Japanese (spoken and written)
・Intermediate-level English (spoken and written)
・Logical, self-motivated, energetic, results oriented, skilful for handle multi-tasks, quick learner and can work under high pressure
・Excellent customer service skills and team player

Job Offer

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Mission-Driven Culture: Employees contribute directly to advancing medical breakthroughs and life-saving therapies.
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Global Reach with a Growth Mindset: It's a fast-growing, international company with lots of room for career development and mobility.
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Focus on Innovation: This company invests heavily in cutting-edge technology, automation, and digitalization, keeping employees at the forefront of science and manufacturing.
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Sustainability Commitment: The company is serious about environmental responsibility and sustainable practices, aligning work with a greater purpose.
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Supportive Work Environment: Strong emphasis on collaboration, diversity, and creating a supportive, people-centered workplace.
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Training and Development: Access to continuous learning, leadership programs, and skill-building opportunities at all career stages.

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