Job Description

An Order Operations Specialist at Nihon Waters (Japan Waters) likely plays a critical role in managing the company's sales and logistics operations. Given the company's focus on precision equipment and scientific research markets, this role requires strong organizational skills, attention to detail, and familiarity with ERP systems, as well as an understanding of import/export regulations specific to Japan.

Description

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Order Management: Handling customer orders for products like liquid chromatography systems, mass spectrometers, and related consumables or parts. This involves processing purchase orders, confirming inventory availability, and ensuring timely delivery.
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Customer Interaction: Acting as a liaison between customers and internal teams to resolve inquiries, provide order updates, and address logistical challenges.
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Coordination with Teams: Working closely with supply chain, logistics, and warehouse teams to monitor inventory levels and ensure orders are fulfilled on schedule.
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Documentation: Ensuring all required documents, including invoices, shipping labels, and regulatory compliance forms, are accurately prepared and maintained.
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Reporting and Analysis: Generating and analyzing reports on order trends, fulfillment efficiency, and customer satisfaction to identify areas for improvement.
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Regulatory Compliance: Ensuring all operations adhere to local and international trade laws, especially since the company deals with specialized scientific equipment and chemicals.

Profile

- 受注から出荷まで（Order to Cash）の 営業事務経験、スキルを持つ方

- データ入力が速く、正確で、大量の事務処理能力の高い方

- 締切時限を守るストレス耐性・責任感のある方

- 前向きで、理解力・学習意欲が高い方

- ビジネスメール作成スキル/ビジネスコミュニケーション能力

- Word、Excel中級以上

- 業務上必要な時のみは、残業ができる方

- ERPの使用経験（SAP尚可）

- 英語力不問（ただし苦手意識ない方）※英語力あれば尚可

Job Offer

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* Competitive Compensation: Market-aligned salary packages.
* Comprehensive Benefits: Private medical insurance, retirement savings programs, and risk insurance (life and disability coverage).
* Work-Life Balance: Flexible scheduling and wellbeing programs.
* Professional Growth: Access to training resources, educational programs, and career advancement opportunities.
* Employee Stock Purchase Program: Options for equity participation.

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