Job Description

Partner Experience Manager

Who we are

CyberQP is a rapidly growing venture backed Software as a Service (SAAS) provider that has redefined Zero Trust Helpdesk Security with leading-edge Privileged Access Management (PAM) and End-User Access Management (EUAM) solutions. Our platform enables secure elevated access for both technicians and end users, along with robust self-serve and identity verification capabilities. Backed by SOC 2 Type 2 certification, we empower IT professionals to eliminate identity and privileged access security risks, enforce compliance, and enhance operational efficiency. Our mission is simple: "Empowering Access, Redefining Privilege" for security focused IT professionals around the globe. CyberQP HQ is headquartered in Vancouver, British Columbia.

The Partner Experience Manager plays a key role in ensuring the successful adoption and ongoing satisfaction of our suite of solutions tailored for managed services providers (MSPs). This person is a dynamic and results-driven professional dedicated to fostering strong relationships and seamless collaboration with partners. With a keen focus on enhancing engagement, optimizing processes, and driving mutual success, the Partner Experience Manager ensures that every interaction is meaningful and value-driven.

Responsibilities

• Manage a portfolio of MSP, Direct and Internal IT Partners who leverage the CyberQP platform and contribute significant MRR to the business.
• Ensure CyberQP Partners take advantage of the full service offering of the platform and surpass expectations at time of delivery.
• Work closely with CyberQP Partners to nurture long-term relationships and drive Partner satisfaction and Partner success.
• Manage full Partner life cycle from initial onboarding to renewal.
• Shape Partner experience and continually raise the bar as CyberQP continues to grow.
• Work closely with Partners to facilitate a sell through process to create continued expansion of the CyberQP product into the Partners client base.
• Outreach duties to Partners include:

-Drive product value for Partner

-Drive adoption, utilization and expansion of product features.

-Identify opportunities to upsell and cross sell products and features.

-Ensure successful onboarding of Partners

-Share product updates and enhancements

-Reset partnerships and re-onboard ‘at risk’ Partners

-Be reactive to support requests and account management requests

-Be reactive to churn requests: Mitigate churn via value add activities, data driven outreach and relationship building/saving.

• Be an ambassador for the CyberQP, representing our vision and mission statements.
• Be available to attend occasional industry events when necessary (may require international travel)
• Be accountable for Partner outcomes and KPI delivery
• Foster a culture of growth and shared success with team members and other departments of CyberQP
• Consistently raise the bar for Partner outcomes and team performance by following an ethos of continual improvement in the workplace

Requirements

• 2+ Years of experience supporting B2B clients in security, technology or professional services organization as a Partner Experience Manager, Technical Account Manager or similar role.
• Exceptional organizational and time management skills.
• Experience working and succeeding as a fully remote employee
• Ability to build strong relationships with internal stakeholders to represent the interests and requirements of CyberQP
• Proven ability to convey technical concepts to audiences of varying technical expertise
• A ‘can do’ attitude and desire to roll up your sleeves
• Working knowledge of CRM systems

Benefits and Perks

• Competitive salary
• High-quality Health, Dental, Life and Disability Insurance
• Paid Time Off (PTO) plus Company Holidays
• A remote position with an optimum work/life balance for staff and their families.

Our Commitment

CyberQP is committed to fostering, cultivating and preserving a culture of diversity and inclusion. We believe in equal treatment and opportunity for all staff and strive to actively build a diverse workforce where everyone is treated equally. Everyone has a responsibility to treat others with dignity and respect, and make sure all people feel included and have access to the same opportunities. We actively strive to create an environment where all persons are able to share their ideas, beliefs, and skills. We are proud to be an Equal Opportunity Employer, committed to equal employment opportunity and equitable compensation regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.

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