Job Description
Provide advanced technical support and application expertise across a wide industrial product portfolio.
Play a key role in digital service integration, product quality, and customer success.
Description
* Provide second and third-line technical support to the sales team for customer inquiries.
* Deliver application and design-in support to medium and large enterprise customers.
* Identify customization needs and coordinate with internal project teams for solution implementation.
* Support digital service rollouts integrated into customer support cases.
* Maintain a centralized knowledge database to streamline technical support.
* Assist in organizing and supporting technical events (e.g., customer TechDays).
* Participate in product quality investigations and feedback handling in line with global processes.
* Gather and report competitor insights for the product and innovation teams.
* Manage technical documentation including product change and discontinuation notices.
* Share knowledge and collaborate with fellow consultants to improve team expertise.
Profile
* Holds a Bachelor's degree in engineering or a related technical field, or has equivalent hands-on training.
* Brings some professional experience in a technical support, engineering, or application consulting role.
* Demonstrates strong communication skills in English, both written and verbal.
* Comfortable working cross-functionally and presenting technical information to non-technical stakeholders.
* Familiar with digital tools and interested in continuous learning.
* Proficient in Microsoft Office and data handling/analysis.
Job Offer
* Work in a hybrid technical-commercial role at the intersection of engineering, sales, and digital services.
* Be part of a globally trusted, stable, and innovative company with strong growth potential.
* Opportunities for professional development through training and knowledge-sharing.
* Involvement in diverse industries and customer projects.
* A supportive, international work environment with access to cutting-edge products and tools.
To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Maika Someda on +81 3 6832 8682.
Holds a Bachelor's degree in engineering or a related technical field, or has equivalent hands-on training.
Brings some professional experience in a technical support, engineering, or application consulting role.
Demonstrates strong communication skills in English, both written and verbal.
Comfortable working cross-functionally and presenting technical information to non-technical stakeholders.
Familiar with digital tools and interested in continuous learning.
Proficient in Microsoft Office and data handling/analysis.
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