Job Description
DESCRIPTION
Join Amazon's Mission to Transform Last Mile Delivery
At Amazon, our mission is to be Earth's most customer-centric company, delivering unparalleled experiences to our customers. We continuously innovate and pioneer solutions in last mile delivery to provide best-in-class service. Join us as we work hard, have fun, and make history!
Position Overview:
We are seeking a dynamic Program Manager to strengthen our Last Mile Delivery network. In this role, you will enhance operational excellence by developing and implementing robust strategies that safeguard our partners, drivers, and customers. You will oversee and optimize compliance mechanisms while fostering awareness through systematic monitoring, effective communication, structured hearings, and comprehensive training programs, all aimed at achieving industry-leading compliance standards in our Last Mile delivery network.
事業理解のための参考記事：
1. お客様の利便性向上のためにアマゾンロジスティクスが5年間で行ってきたこととは？ (Amazon Blog）
2. Amazon、次世代の「デリバリーサービスパートナープログラム」の運用を開始 （ニュースリリース）
3. Amazonが配送ビジネス立ち上げの夢を追う起業家を後押しするプログラムを開始（Amazon Blog）
4. 配送ビジネスを起業したい人をAmazonがサポート。実際に配送事業を立ち上げた事業者に聞く「よかったこと」 （Amazon Blog）
5. DSPプログラム紹介サイト
More Information
・Department: Last Mile(AMZL)
・Job: Engineer
・Location: Tokyo Office
・ Voice of employee - Last Mile(AMZL) department
Key job responsibilities
• Monitor and evaluate compliance mechanisms across the Last Mile DSP Program, providing detailed analytical reports
• Conduct thorough data analysis to identify trends, opportunities for improvement, and develop actionable solutions
• Collaborate with management to establish key initiatives, engage stakeholders, and ensure timely implementation of continuous improvements
• Orchestrate compliance controls including partner vetting, surveys, and investigations while maintaining strong relationships with internal teams and DSP stakeholders
• Lead the development and implementation of compliance communications and guidelines
• Proactively identify and drive process improvements to enhance compliance mechanisms
Your innovative mindset and analytical capabilities will be crucial in elevating our compliance standards and strengthening our delivery network. Join us in shaping the future of last mile delivery!
A day in the life
【What's a day in the Amazon office like? 】
【Employee Benefits】
About the team
The DSP Programs team is a core strategic unit within AMZL, overseeing Amazon's in-house last mile delivery services. Our scope extends beyond program management to product development and solution creation. We utilize creative thinking and continuous improvement initiatives to offer business services as products to our delivery service partners that are small to mid-scale companies and also net new entrepreneurs. The team works in close collaboration with global stakeholders based in North America, Europe, and Australia.
Our team culture is characterized by a hands-on, low-ego approach, emphasizing continuous improvement through close collaboration. We operate with a high degree of mutual trust and support, consistently proposing innovative working methods and solutions. Our commitment to personal and collective growth is evident in how we develop our people, expand our knowledge base, share insights, evolve our practices, and achieve results together.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent
- Professional level of Japanese
- Business level of English
- Basic Data Analytics skills with ability to analyze data
- Microsoft Excel (VLOOKUP/XLOOKUP, Pivot Table, and other data analysis features)
- Experience in program or project management (2 years+)
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