Job Description

About us:

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 team members and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.

Position Overview and Summary:

This is a remote role with potential for site visits (Depending on candidate location).

We are seeking an enthusiastic and dedicated Project Manager to join our team. The ideal candidate will have a passion for project management, a collaborative spirit, and a proven track record of leading projects to successful completion. In this role, you will work closely with team members and stakeholders to achieve common goals, exercise critical thinking, and make sound judgments to drive projects forward. You will be responsible for driving the successful delivery of technology and improvement projects from initiation to closure. The role emphasizes managing a portfolio of multiple and concurrent projects throughout the full project lifecycle.

Key Responsibilities:

Manages all aspects of the projects and other internal initiatives as required

• Collaborate with cross-functional teams and clients to develop a comprehensive project definition on critical components: objectives, scope, assumptions, deliverables, key success measures, timelines, required resources, potential risks, anticipated benefits, and budgets
• Work iteratively with sponsors and stakeholders to refine the project definition and project plan; promptly identify and address changes to scope, quality, timeline, and deliverables
• Lead, coordinate, and follow-up with project stakeholders to achieve successful outcomes, overcome hurdles, seek collaborative solutions, and provide leadership and support in change management
• Monitor and manage project quality, progress, and performance; guide stakeholders towards completing project priorities that ensure deliverables are valuable and time-bound, objectives are met, success measures are achieved, and the business needs are satisfied
• Act as a central point of contact to proactively communicate project and portfolio statuses, risks and issues, and project impediments
• Develop and execute timely mitigation strategies; take corrective action to address risks and issues; advise and guide stakeholders in overcoming barriers
• Interact with senior management to share feedback on project and portfolio information that impacts business goals, strategies, and priorities; and recommend approaches to integrate opportunities and negotiate trade-offs
• Perform collaborative project retrospectives to assess outcomes and identify opportunities for improving project management practices

Support the Operational Excellence program (10%)

• Improve internal processes: Review and enhance our project management processes and frameworks. Implement best practices and innovative solutions to streamline workflows and improve efficiency.
• Partner with leadership to make our project management practice a model of operational excellence. Continuously seek opportunities for improvement and innovation.
• Act as an ambassador of Operational Excellence to improve organizational culture by raising awareness with internal stakeholders of concepts and tools related to continuous improvement and business process management and operational performance

We’re looking for someone with:

• Ability to connect with others and can naturally develop trust and strong working relationships
• Curiosity: You have a genuine inquisitive interest
• Leadership and autonomy to manage initiatives on your own
• Deep sense of accountability
• Strong judgement and critical thinking
• negotiating or influencing others on matters of significance
• Ability to communicate to all stakeholder audiences (operator to executive)

Qualification and Requirements :

• PMP/CAPM or equivalent designation or certification
• 3+ year(s) of work experience in project management roles
• A university or college degree (or 5+ years of relevant work experience)
• Proficient with O365 including Teams, SharePoint and planner
• Capable of juggling multiple projects simultaneously
• Flexible and adaptable. Able to work in ambiguous situations
• Exceptional written, verbal, and interpersonal communication skills
• Experience in developing project plans and managing projects end-to-end
• Ability to set schedules, deadlines, milestones and work/project timelines to support delivery of assigned projects

Desirable :

• LSS GreenBelt Formal Business Improvement accreditation (Lean-Six Sigma, CBAP/CCBA/ECBA, CBPL/CBPP/CBPA)
• ITIL
• PROSCI
• Experience working with ConnectWise is an asset

Corporate Responsibility

Employees will embrace and embody our core values in their daily work: We Sweep Floors, Openness, Flexibility, Not Stuffy, and Customer-Driven.

What do you get?

• Highly competitive commission structure designed to reward your success and maximize your earning potential.
• Time-off policies that promote work/life balance
• Paid time off
• Extended Medical and Dental plan from day one
• Amazing employee discounts with over 100+ companies (for example: cell phone plans, computer equipment, insurance, groceries, etc.)
• Fun Wellness & Engagement Activities – Such as chocolate making, exit rooms, staff holiday parties, to name a few
• Community Involvement – We care about giving back to our communities and plan for volunteering events at least once per quarter
• Career advancement opportunities
• Hybrid working environment for specific roles
• Ongoing learning and development opportunities
• Professional development & Training reimbursement support

Compensation: In accordance with the BC Pay Transparency Act the range for this role for BC residents is ranging from $65K to $90K, with a highly competitive commission structure on top.

At Microserve, we gather compensation benchmarking data across BC & Canada for our roles and use that data to build a salary range for our current team and future talent. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.

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