Job Description

COMPANY DESCRIPTION

4iiii Innovations Inc. is a Canadian sports technology company based in Cochrane, Alberta. 4iiii Innovations is a diverse team dedicated to improving personal performance through the development of superior training tools, including cycling power meters and heart rate monitors for the outdoor and indoor cycling and fitness markets. The company strives to produce the best quality and performing equipment in the industry at the best price point for our OEM partners and direct customers so that every athlete can gain the benefits of better training. We’re seeking a permanent full-time Quality Manager to join our team in Cochrane, Alberta.

4iiii Innovations offers a competitive compensation and benefits package in a fun, fast-paced and exciting industry. 4iiii employees have access to industry discounts from leading brands, race entry discounts, and of course 4iiii products. If this sounds like something that interests you, read on!

ROLE SUMMARY

Reporting to the Director of Operations, the primary role of the Quality Manager (QM) includes the development and implementation of a QMS compliant with ISO 9001:2015 and its effective use of the mandatory elements. This includes, but is not restricted to: The Control of Nonconformance, Measuring and Monitoring Equipment, Internal Audit, Management Review and Continuous Improvement. The QM is involved in company-wide process standardization, consistent application and use of documented information and taking the lead on Internal Audits. Reporting directly to the Director of Operations the QM will be given oversight and guidance while having a dotted line (for communication) when necessary to the President & CEO. The QM provides process level insight to the QMS and will ensure the scope extends equally across all sites as the system develops.

RESPONSIBILITIES AND DUTIES

• Develop and make effective use of the 8D problem solving process from D1 to D8 for all eligible nonconformances
• Assist in the development and implementation of the Control of Nonconformance process, its use, findings and follow up on Corrective and Preventive actions (CAPAs)
• Create and implement a system of control of Measuring and Monitoring Equipment (Calibration)
• Assist in the generation of a CLLP to capitalize on the lessons learned from Failure Analysis
• Champion the Internal Audit Process by coordinating the Lead Auditor, Audit Team and Schedule
• Ensure, through the review and approval process that Critical to Quality Requirements are being called out on all relevant product supporting documentation
• Prepare all inputs for the annual Management Review process and present as necessary
• Coordinate with the 3rd party auditors, when ready, the Stage 1 and 2 parts of the ISO 9001: 2015 accreditation process
• Follow up on all emerging Nonconformances within set deadlines with documented results
• Create, or guide the creation of the company’s organizational knowledge in the form of written procedures, work instructions and templates/forms. Ensure these are under the controls specified in Clause 7.5 of the standard
• Liaise with the respective technical subject matter experts to provide written responses to customers on quality issues, 8D reports, nonconformance reports, and CAPAs where necessary
• Issue SCAR when necessary and follow up with suppliers within specified timelines
• Conduct an analysis on emerging issues using tools such as 5Why, Ishikawa, etc.
• Other duties, relevant to the position, shall be assigned as required

QUALIFICATIONS

• Post secondary education in a Quality related field with special consideration to formal Quality Accreditation (ASQC/AIAG) courses completed
• Internal Lead Auditor qualified and current (within 5 years)
• 5+ years experience in a quality capacity; having 2+ years in a quality management role is essential
• 3+ years of experience working in the manufacturing industry
• Previous experience of ISO 9001:2015, its implementation, audit and continuous improvement is a must
• Demonstrated ability to lead an Internal Audit process
• Experience in the Management Review process is desirable
• Prior knowledge and experience of Supplier Qualification and Evaluation is an asset
• Knowledge and use of systems for the control of Nonconformance and Measuring and Monitoring Equipment is preferred
• Strong background in process documentation, its creation, control and revision
• Demonstrated organizational skills with task prioritization, use of timelines and time management techniques
• Strong leadership abilities, able to conduct effective, productive, agenda-driven meetings
• Strong oral and written communication abilities
• Ability to deliver process level presentations to varying audiences
• Demonstrated diplomacy and professionalism
• Quality focussed background including problem solving and root cause analysis
• Sound technical background (hands-on) with logical deductive reasoning approach
• Critical thinker with effective analytical and problem solving skills
• High level of personal integrity
• Strong work ethic
• Professional/mature demeanor under stressful situations
• Ability to work as a member of a team as well as take the lead when necessary
• Self-starter
• Confident, consistent decisive personality
• Must be able to work with little supervision; must be self-directed

WORKING CONDITIONS AND ADDITIONAL DETAILS

• Working full time at the worksite in Cochrane is required
• Able to travel internationally, as required; possess a valid passport

Please apply with your LinkedIn profile or email hr@4iiii.com and attach a cover letter and resume. We thank all applicants for their interest, however, only those selected for an interview will be contacted. For more information please visit:

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