Job Description

Regional Director of Property Management - (DC based Mid-Atlantic) About The Community Builders: Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where people of all incomes can achieve their full potential. Position Description: Under the direction and supervision of the Vice President of Operations, the Regional Director of Property Management (RD) is responsible for the overall day-to-day operations of multiple properties with up to 1,700 rental units in his/her portfolio, with another 500+ in the new construction and acquisition pipeline. The RD mentors and provides their team with a clear understanding of TCB's standard operating procedures, objectives, mission, and each property’s economic and physical requirements. The RD will ensure that their team is equipped to perform in achieving or exceeding occupancy, operating and capital expense budgets, and customer service objectives. More about the Position: This position focuses on an exciting and growing Boston portfolio. This is a great career opportunity to work with various departments within the organization and will have a significant role in working with the development team on the Boston pre-development pipeline projects. Regular scheduled and unscheduled visits to each property to elevate curb appeal, inspect market-ready units, common areas, review occupancy/delinquency reports and safety awareness. Identify, attract, hire, and retain top talent in the industry in accordance with TCB staffing guidelines. Seek to build employee teams and provide training, motivation, and direction for superior performance. Mentor and develop a high skills team for mentoring, takeover of new acquisition, troubleshooting and bench strength for portfolio and TCB growth plan. Role play and shadow team to evaluate and improve resident experience during leasing tours, completion of applications and move in, recertification, unit inspection and resident orientation/meetings. Identify and implement initiatives to increase the engagement of the team. Collaboration and partnership with Community Life to implement meaningful programs and services to enhance the experience and life of our residents. Mentor and audit teams to consistently apply all TCB standard operating policies & procedures and all regulatory requirements in assuring accuracy and compliance. Maintain product knowledge on all properties and that of competition through site visits and quarterly review of updated market competitive analysis. Maximize occupancy by mentoring teams on product presentation, closing techniques, managing waitlists, rent increases and competitive market knowledge. Assist in new business acquisition and development in establishing operating expense benchmarks, leasing absorption plans, potential budgets, and staffing plans. Lead and monitor teams to successfully prepare appropriate Agency reports timely and accurately, adhere to all management contracts and pertinent affordable programs. Ensure that reporting as required by programs, regulatory agencies and investors occurs timely and accurately. Essential Financial Functions: Accountable for accurate financials and timely variance reporting. Conduct monthly reviews of financial operating statements with Community Manager, Assistant Manager and Service Manager. Optimize GPR to achieve and maintain each property economic stability. Facilitate unit turns in a cost-effective, maximum of a 5-day turn. Evaluate all operating expense line items to determine more efficient, cost-effective strategies. Mentor and lead site teams in the preparation of the annual budgets. Knowledge, Skills, and Abilities: Strong communication skills, both written and oral. Superior people skills with the ability to influence others. Highly detail-oriented and able to multitask in a fast-paced environment. Superior business acumen with the ability to analyze trends and budgets. Incredible customer service skills & the ability to create a customer-focused culture. Analytical skills; must have demonstrated strong problem-solving abilities. Able to engage in and establish strong working relationships with various stakeholders. Knowledge of and comfort with varied subsidy and affordability programs. Experience with the rigors of lease-ups and related deliverables is preferable. This is a DC - Greater Maryland based position. Candidate should either currently reside in or near the area or be willing to relocate. Benefits Medical, dental, and vision insurance. Employer contributions to Health Savings Accounts. Company paid Life & Disability Insurance. 403(b) retirement plan with company match. Tax-advantage accounts: commuter/parking, medical & dependent care FSA. Hospital & Critical Illness Insurance. Confidential, 24/7 Employee Assistance Program. 12 Paid Holidays & tenure-based PTO accruals. The Community Builders is committed to diversity in its workplace. Applicants from diverse backgrounds are encouraged to apply. #J-18808-Ljbffr The Community Builders

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