Job Description

Acting as an ambassador of Vista 18 and Chateau Victoria Hotel & Suites, this food and beverage support role will have flexibility in their availability with a natural customer service ability. This position is a great entry into the food and beverage realm where you'll gain exposure to the whole hotel operations. Opportunities to cross-train and build your skillset.

We are currently looking to fill both AM and PM shifts that are approximately six hours a day, 2-3 days a week and holiday relief.

We offer:

• A free meal per shift
• Comprehensive benefits package (based on hours worked) including a union pension plan
• Recognition programs - birthday, holidays and work milestone recognitions
• Employee, Friends & Family hotel discount
• Vista 18 and Clive's Classic Lounge employee discount ~ 50%
• Other Industry discounts
• Employee events ~ Holiday and employee appreciation celebrations
• Learning and development opportunities
• Bike storage facilities, onsite parking and discounted bus pass with BC Transit - ProPASS

Responsibilities & Duties:

• Responsible for set-up, deliver and retrieve all food and beverage orders to guest rooms, hospitality suites and meeting rooms while ensuring quality service and guest satisfaction.
• Answer incoming telephone calls to take restaurant reservations, requests, inquiries and to receive and process room service orders.
• Provide constant support to the whole food and beverage team. Retrieves supplies, bussing tables and ensuring a smooth service in the restaurant.
• Thorough & detailed preparation of meeting rooms and hospitality suites including table and chair set up, catering supplies, and other specified requests.
• Follow established procedures and policies when completing tasks.

Qualifications:

• Serving it Right and FoodSafe Level one certification or equivalent
• Must possess exceptional customer service skills and professionalism along with a positive personality and high level of energy
• Proven communications skills and ability to work positively in a team environment and respond well to direction
• Proven ability to multitask and work well under pressure
• Previous food and beverage experience an asset

This job has physical requirements : Constant standing and walking throughout the shift. Frequent lifting and carrying up to 50 lbs. Frequent kneeling, pushing, pulling, lifting.

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