Job Description

About Us: : This is an exciting opportunity to join the new chapter of Sprouse Fire & Safety - an Onyx-Fire Protection Services Inc, we’re seeking a Service/Scheduling Coordinator is motivated, with a strong technical and administrative focus to coordinate compliance preventive maintenance and repairs for our clients while meeting the required KPI targets. This position will require an ability to work effectively via phone and emails with other departments such as coordinating with our Field Scheduling team who provide the labor and materials to complete these jobs.

This position will also arrange for security clearance for our employees when required. Using your professional verbal skills you will coordinate with clients, outside the organization and clients within our organization. If you enjoy engaging with a dynamic range of people on a day-to-day basis you will find this job most rewarding!

Responsibilities:

• Confirm schedules
• Enforce client Protocols such as timecards and signatures
• Communicate updates to our Client Data Communication team
• Audit schedule vs requests
• Confirm Onyx Key Performance Indicators are met daily
• Book appointments via phone with clients and or their security teams
• Other Administrative task as needed
• Proficiency in spoken and written English is required
• Strong attention to detail and record keeping
• Ability to prioritize work, and meet customer deadlines
• Understanding and ability to work with enterprise-wide systems and applications
• Excellent interpersonal skills with staff and customers, working both in a team and independently
• High level of professionalism and confidentiality
• Strong time management skills and ability to work in a fast paced environment in a quickly evolving industry
• Efficient and comfortable with technology and software applications
• Ability to make sound judgement decisions; problem analysis and problem-solving skills
• Customer focused, outgoing personality

Qualifications:

• 3–5 years in a high paced service-oriented business
• Experience with scheduling software
• Proficient in Microsoft Excel
• Eagar to learn and grow

Join Us: Our high-performance culture fosters growth and development, offering opportunities to take on more responsibility and be part of a team with shared goals. We are committed to advancing our company by taking care of our clients and making a difference in their property operations and life safety requirements

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