Job Description

We're seeking a Senior Operations Manager for our international BPO company to oversee call center operations, drive business development, and manage KPIs, costs, and budgeting. This role requires native-level Japanese and fluent English skills, with responsibilities including stakeholder management and strategic planning.

Description

* Oversee and manage various operational aspects of the call center, handling multiple accounts.
* Drive business development initiatives to expand client base and service offerings.
* Develop, monitor, and improve KPIs to ensure optimal performance and efficiency.
* Manage cost and budgeting processes to align with financial goals.
* Enhance stakeholder relationships and manage client expectations.
* Implement strategic plans for operational improvements and process enhancements.
* Collaborate with international clients, utilizing strong English communication skills.

Profile

Requirements:

* Native-level proficiency in Japanese and fluent in English.
* Minimum of 2-3 years of experience in call center management.
* Proven expertise in stakeholder management.
* Strong business development and strategic planning skills.

Job Offer

Salary: Up to 10M JPY - negotiable depends on your experience
Location: Tokyo 23 wards, Hybrid setup (up to 5 days in the office per month, subject to change)

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Michelle Rosette on +813 6832 8698.

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