Senior Product Manager Tech, Speed, Prime & Delivery Experience Job at Amazon Japan G.K., 東京都

M05ERDd5NWJGTExVaFpiYzNubzgwdGp3
  • Amazon Japan G.K.
  • 東京都

Job Description

DESCRIPTION

At Amazon, our core customer promise is delivering millions of items at unparalleled speed. The Amazon Delivery Experience team is dedicated to creating seamless, end-to-end customer journeys—from the moment a customer clicks 'order' until their items are in hand. We are looking for a Senior Product Manager, Technical, to lead our Speed Discovery initiatives and enhance the delivery experience for customers in Japan.

As the Senior Product Manager - Technical, you will be responsible for building the next curve bending innovation on delivery speed based on both customer and operational insights. You will collaborate with cross-functional teams, including data science and software development, both locally in Japan and globally, to deliver innovative solutions that enhance the delivery experience.

Key job responsibilities
Roadmap Ownership: Own and articulate the vision for Amazon Sub-Same-Day programs, setting clear objectives and priorities that align with customer needs and operational capabilities.

Collaboration: Partner with technology and data science teams to develop and enhance local customer experience (CX) features that drive efficiency and satisfaction in our delivery processes.

Cross-Regional Influence: Work closely with teams in Japan and worldwide to influence and deliver capabilities tailored for Japanese customers, ensuring a cohesive and high-quality delivery experience.

Performance Measurement: Establish mechanisms to measure the quality and performance of delivery programs. Utilize data-driven insights to assess effectiveness and identify areas for improvement.

Customer Insights: Gather and analyze customer feedback and operational data to inform product decisions and drive enhancements to the delivery experience.

Innovative Solutions: Stay abreast of industry trends and best practices to introduce innovative solutions that enhance speed and reliability in delivery.

BASIC QUALIFICATIONS

- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Job Tags

Similar Jobs

Adecco

Graphic Designer-Production Technician- Bilingual Job at Adecco

 ...Adecco is currently recruiting for a Graphic Designer- Production Technician. This is full time permanent role. This role is onsite...  ...graphic design or print technology. Minimum of 6- months of experience or equivalent. Strong portfolio showcasing print-focused projects... 

Sprouse Fire & Safety

Warehouse Associate Job at Sprouse Fire & Safety

Apart of the Onyx-Fire family of companies, a leader in the Canadian fire protection service industry, Sprouse Fire & Safety, is growing and searching for a warehouse associate for our Calgary branch. Responsibilities Accept delivered packages and ensure proper amount...

Novo Nordisk

Facility Technician Job at Novo Nordisk

 ...production processes? If so, you might be the Facility Technician we are looking for! Read more and apply today for a li...  ...provision of necessary goods or repair and maintenance services from external vendors. Prepare and update validatio... 

会社名非公開

CONTENT MODERATION Position at Major Tech Firm Job at 会社名非公開

 ... to ensure compliance with established regulations. * Monitor live feeds for potential rule violations. * Ensure audio content follows regulatory guidelines. * Check for restricted words and inappropriate content. Profile The Tea... 

Hiring Drivers Now

Class A Dry Van Truck Driver Job at Hiring Drivers Now

We are seeking a professional and reliable Class A Dry Van Truck Driver to join our dynamic team. The ideal candidate will be responsible for the safe and timely delivery of goods across designated routes. This role requires a commitment to safety, efficiency, and punctuality...