Job Description

Title : Senior Systems Engineer (EUC)

Role classification : Permanent

Location : Toronto/GTA

Work model : Primarily remote with need base travel to other NA Davies offices

Base compensation : $80k - $115k CAD (depending on individual skillsets and level of experience)

Reason for open role : Growth and team expansion within NA

About us

Davies is a multi-award-winning operations management, consulting, and digital solutions provider to organizations in highly regulated markets, including insurance, financial services, utilities, communications and to regulatory bodies. Our core services include Claims Solutions, Insurance Services Consulting and Technology and Legal Solutions.

We invest significantly in our people and their career development. Our team of over 6,000 professionals work across the world in locations such as UK, Ireland, North America, Europe and India. Davies Group consistently delivers strong double-digit growth through a combination of organic investment and targeted acquisitions to add capability and new teams to its platform.

Projects are managed centrally through the Group Business Transformation Team, who pull in resources for project delivery from the Group IT Projects Team. The teams deliver a mixture of projects including IT integrations of acquired businesses, strategic IT projects and various other requests from across the Group.

The team works with colleagues globally across the Group and with various suppliers and outsourcers to achieve and fulfil their objectives.

** Please note this role doesn't offer visa sponsorship and requires candidate to work from our Halifax office location on need basis.

We are grateful to all the candidates who have shown interest to our role, however due to high volume of applications only shortlisted candidates will be contacted for further interview.

Summary of the job

Be the lead engineer on numerous technical projects, developing robust solutions in line with IT strategy and client requirements. The projects will cover a diverse IT infrastructure including hardware, software, and network systems spanning traditional on-premise as well as cloud solutions. Provide research and support the development/use of new technologies.

The role will require active participation in a technology aligned community focused on continuous service improvement along with improving the knowledge and skills of the community. Engineers and team Leaders will look to rotate between these communities to improve learning, knowledge, and experience of Davies IT systems and processes.

Required Tech Stack:

Essential

• Intune
• AVD (Azure Virtual Desktop)
• Project Experience
• Good Support Background

Advantageous

• SCCM
• Nerdio (Used to manage AVD)
• Cloud Printing
• Mobile Phone Management
• Powershell Scripting

You will promote a continuous improvement mindset across the function.

Roles and Responsibilities

• Design and provision IT solutions to support Group strategy including the technical aspects of full lifecycle mergers and acquisitions (M&A) projects
• Evaluate changes and provide solutions for Stakeholder review
• Adhere to and ensures the enforcement of all business policies
• Create and maintain documentation, including systems configuration, processes, knowledge articles, test and project plans
• Escalates issues to the Technical Team Lead/Project Manager
• Works with the wider IT Teams to drive integration from an application perspective

Skills, knowledge and experience

Essential:

• Proven experience and understanding of all Window Operating Systems and Active Directory management (including Group Policy, login scripts and roles)
• Experience of VMWare, including maintenance and provisioning
• Experience of installation and supporting of Microsoft Exchange and 0365
• Excellent working knowledge of core networking services - e.g. TCP/IP, DNS, DHCP, RDP, SNMP, LDAP, Kerberos
• Networking skills – e.g. switching, routing, VLANs, PoE, WLAN, MPLS
• NAS / SAN storage infrastructures
• Knowledge of Mobile Device Management
• Experience of Automated Monitoring and Alerting

Advantageous:

• Knowledge of telephony systems
• French speaking is an asset
• Experience of cloud technologies including Azure, AWS with VMware VMC
• Strong analytical and problem-solving ability in complex technical landscapes
• IT related Degree and/or Microsoft certifications - MSCE, MCITP
• Proven ability to produce high quality deliverables in terms of content and presentation
• Excellent communication skills, both written and verbal

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Benefits

• Medical, Dental, Vision, etc.
• RRSP (Retirement) w/employer contribution
• Fringe Benefits
• Corporate Entertainment Benefits
• HSA (Health Care Savings Account)
• 2 x paid volunteering days

Davies Group Reward and Recognition

Davies Group embraces innovation, running an annual competition to generate new business projects. There are cash prizes for the top 100 entries and finalists are invited to present their idea to our investors. For our previous finalists, this has meant trips to San Francisco and Nashville in the United States.

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