Job Description

Position Name: Service Desk Agent Tokyo Job

Annual Salary : 6 Million yen and above

Responsibilities:

• We are seeking L1 support agents with basic IT skills and strong communication abilities, both verbal and written, at a native level in Japanese and business level in English. Selected agents will be trained to meet client expectations, including environment, processes, and IT and business knowledge, during the mandatory onboarding training.
• Responsibilities include handling all user issues and service requests based on provided guidance and within the agreed Service Level Agreements (SLAs). Agents must efficiently and professionally address all contacts in the required languages and provide on-call support for Japan-based customers and end-users.

Service Desk Agent Tokyo Job Qualifications:

• Fluent verbal and written Japanese language skills paired with very good communication skills
• Experience in handling the relevant Operating Systems and Applications
• Experience working as a customer service agent.
• Team player with a problem-solving attitude and efficient task management skills
• Experience applying appropriate solutions according to the incident management process.
• Knowledge Management, incident Management, Service Now tool experiences are plus.

Japanese Language: Japanese Native level required and business level english required

Company Description:

This company is one of the largest IT consulting companies in Europe, with more than 200,000 employees based in locations in over 40 countries.

As a global leader in consulting, technology services and digital transformation, they were established in 2013 as a Japanese corporation of the world's leading IT consulting company at the forefront of innovation, and they offer a wide range of integrated services with the highest level of technology and abundant expertise.

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