Job Description

Job Description

Job Description

Rocky Mountain ATV/MC has an exciting opportunity for an Service Writer to join our team at our dealership in Helper, UT.

For over 35 years, Rocky Mountain ATV/MC has grown to become one of the world's largest providers for power-sport enthusiasts - having the largest selection of riding gear and parts available. Rocky Mountain ATV/MC is not just a distributor, we are also gear testers, product developers, manufacturers of off-road parts/components, and one of the motorsports industries leading resources for instruction and demonstration.

There has never been a better time to start your career with us! In 2021, Rocky Mountain ATV/MC became a 100% Employee-Owned Organization. Come join us as an Employee-Owner and work with the best in a fast paced, exciting industry. Do you love motorsports? Do you want to work for a company with a fun and rewarding environment? Rocky Mountain ATV/MC is that company, we are comprised of motorsports enthusiasts just like you. We currently have amazing opportunities for dynamic and dependable individuals who want to share their passion and experience. GET READY.

As a colleague at Rocky Mountain ATV/MC, you can enjoy benefits and perks including:

• Employee Stock Ownership Program (ESOP)
• Competitive compensation with regular bonuses
• Excellent tuition reimbursement, graduation bonus and ZERO interest education loans for all employees
• Excellent Medical, Dental, Vision, and Voluntary Life insurance plans
• 401K with company match
• PTO and holiday pay
• Wellness programs
• Motorsport and wellness race/participation reimbursements
• Generous employee discount on thousands of products
• Career advancement, professional development, and opportunities to grow

Job Summary: We are seeking an organized and customer-focused Service Writer to join our dynamic team. The Service Writer will be the primary point of contact for customers seeking service and repair for their powersports vehicles. This role involves interacting with customers, documenting service requests, communicating with the service department, and ensuring a smooth and efficient workflow. The ideal candidate will have excellent communication skills, attention to detail, and a passion for the powersports industry.

Key Responsibilities:

• Greet customers in a friendly and professional manner, addressing their service needs and inquiries.
• Write accurate and complete service orders, including customer concerns, vehicle details, and requested repairs.
• Liaise between customers and technicians to ensure timely and accurate communication regarding service status, recommendations, and costs.
• Process warranties with the brands Rocky Mountain ATV carries.
• Provide customers with estimates for repairs and services, clearly explaining the work required and any additional costs.
• Schedule service appointments and follow up with customers to confirm appointments and ensure timely service.
• Maintain a detailed record of customer interactions, service orders, and repair history.
• Assist in managing the workflow of the service department, ensuring that work orders are processed efficiently and deadlines are met.
• Communicate with parts department to ensure required parts are available for repairs.
• Follow up with customers after service is completed to ensure satisfaction and gather feedback.
• Maintain a clean and organized service area and ensure that all safety and compliance regulations are followed.
• Handle customer concerns or complaints professionally and escalate when necessary.
• Stay updated on product knowledge and service offerings to accurately assist customers.
• Assist with loading and unloading machines when necessary.

Qualifications:

• High school diploma or equivalent; additional education or training in automotive or powersports service is a plus.
• Previous experience as a Service Writer, Service Advisor, or in a customer-facing role in the automotive or powersports industry is preferred.
• Strong knowledge of powersports vehicles (motorcycles, ATVs, UTVs, etc.) is highly desirable.
• Excellent communication skills, both verbal and written.
• Ability to work efficiently in a fast-paced environment and manage multiple priorities.
• Detail-oriented with strong organizational skills.
• Strong customer service skills with the ability to build rapport and foster long-term relationships with clients.
• Basic computer proficiency (MS Office, service management software, etc.).
• Ability to work well with team members and contribute to a positive work environment.
• Valid driver's license; ability to operate and drive powersports vehicles is a plus.

Working Conditions:

• Full-time position, with flexible hours including evenings and weekends as required.
• The role requires standing, walking, and occasional lifting of up to 50 pounds.
• Fast-paced environment with regular interaction with customers and service technicians.

Physical Requirements:

Position performance will require the regular physical ability to walk and function in elevation changes by the means of self-propulsion, to include steps, ladders, and varied walking and working surfaces. Ability to negotiate warehouse work areas in a safe manner and behavior. Vision abilities specific to the position will include close vision, peripheral vision, depth perception, and the ability to focus. Performing in this role will require the use of hands to use and handle tools, objects, materials, and controls. Performance requires the frequent ability to sit, talk, hear, stand, climb, balance, stoop kneel, crouch, or crawl. Employee will need to be able to read, write, and understand basics of the English language. Employee may have to lift and/or move up to 25 pounds and up to 45 pounds assisted or if capable.

Equality:

Rocky Mountain ATV/MC is proud to be a company of inclusion, belonging, and fairness. We rely on our colleagues to collaborate, have a voice, and perspective. We embrace everyone and are proud to be an equal opportunity employer that does not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity/expression, veteran status, or genetic information or any other category protected under applicable law.

Job Tags

Similar Jobs