Job Description

Intersoft K.K. Inc. is a global leader in Information Technology and Services, specializing in web and mobile application design and development, as well as Salesforce and SAP enterprise solutions. With a distinguished history spanning 24 years, we excel in delivering comprehensive digital transformation services to our clients worldwide.

The Role

Note: Only candidates currently living in Japan will be considered.

Job Summary :

We are seeking a talented and motivated ServiceNow Developer who is proficient in both Japanese and English to join our dynamic team in Tokyo. This role is ideal for a professional who thrives in a fast-paced, multicultural environment and has a strong technical background in ServiceNow development. You will be instrumental in designing, implementing, and maintaining solutions that optimize IT service management (ITSM) processes and align with business objectives.

Key Responsibilities :

• Design, develop, and customize ServiceNow applications and modules to meet client requirements.
• Implement and manage ITSM workflows, including incident, problem, change, and asset management.
• Collaborate with stakeholders to gather and document requirements and translate them into technical specifications.
• Integrate ServiceNow with third-party applications and systems using APIs and integration tools.
• Perform system upgrades and maintain the ServiceNow platform to ensure high performance and reliability.
• Develop and deliver technical training and user documentation in both Japanese and English.
• Troubleshoot and resolve system issues, providing ongoing support and maintenance.
• Work closely with cross-functional teams to ensure solutions are aligned with business goals.

Qualifications :

• Language Skills : Native or business-level proficiency in English.
• Technical Expertise : Proven experience as a ServiceNow Developer, with in-depth knowledge of ServiceNow modules, scripting, and workflows.
• Programming Skills : Proficiency in JavaScript, Glide API, and other related languages used in ServiceNow development.
• Familiarity with ITIL frameworks and best practices.
• Experience with integrations using REST/SOAP APIs and other integration tools.
• Strong understanding of database management, including table structures and relationships.
• Ability to create reports, dashboards, and performance analytics within ServiceNow.

Ideal Profile

Preferred Qualifications :

• Japanese language ability, although not a requirement, is a plus.
• ServiceNow Certified Application Developer or equivalent certifications.
• Experience in Agile or Scrum development methodologies.
• Knowledge of other ITSM tools and IT operations management (ITOM) processes.
• Experience in a global or multinational environment.

Soft Skills :

• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities to collaborate across teams.
• Detail-oriented with a proactive approach to identifying and resolving issues.

What's on Offer?

• Join a well known brand within Computer Hardware
• Excellent career development opportunities
• Work within a company with a solid track record of success

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