Job Description

Intersoft K.K. Inc. is a global leader in Information Technology and Services, specializing in web and mobile application design and development, as well as Salesforce and SAP enterprise solutions. With a distinguished history spanning 24 years, we excel in delivering comprehensive digital transformation services to our clients worldwide.

The Role

Job Overview

We are seeking a bilingual (Japanese-English) Deskside Support Engineer with experience in ServiceNow. This role involves providing deskside support, troubleshooting hardware/software issues, and managing tickets within ServiceNow. The ideal candidate excels in IT support, user training, and collaboration across teams.

Key Responsibilities

• Deskside Support : Deliver on-site support for end-users in Japanese and English, troubleshooting device and software issues.
• ServiceNow Management : Manage and update incidents in ServiceNow, ensuring timely issue resolution.
• Troubleshooting : Diagnose and resolve technical issues, maintaining documentation in both languages.
• End-User Training : Assist users in best practices for ServiceNow and other IT tools.
• Collaboration & Compliance : Coordinate with teams to improve support services and adhere to IT security policies.

Qualifications

• Education : Bachelor’s degree in IT or a related field.
• Experience :
• 2+ years in IT support, with deskside support experience.
• ServiceNow experience preferred.
• Skills :
• Bilingual (Japanese-English), strong problem-solving abilities, and familiarity with Windows and MacOS.
• Knowledge of network basics and ServiceNow ITSM.

Ideal Profile

• You possess a Degree/Diploma in Computer Science, Engineering or related field.
• You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
• You have excellent communication and interpersonal skills.
• You have working knowledge of ServiceNow
• You are highly goal driven and work well in fast paced environments
• You are a strong team player who can manage multiple stakeholders
• You pay strong attention to detail and deliver work that is of a high standard

What's on Offer?

• Work within a company with a solid track record of success
• Join a well known brand within Corporate Banking
• Excellent career development opportunities

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