Shift Lead Job at River Cree Resort & Casino, Spruce Grove, AB

M3RUQTdTeGVFTDdSaTV6UTJYczUyTlh5eEE9PQ==
  • River Cree Resort & Casino
  • Spruce Grove, AB

Job Description

This position provides basic oversight of Team Members and restaurant operations during a specific shift. Follow cash handling procedures. Greet guests, take food orders, prepare food, and perform table visits. Ensure all guests get a premium experience and other duties as necessary to ensure a smoothly run shift while maintaining a sincere, caring and personable image for the guest and team. Maintain company standards of quality, cooking times and presentation of food, service, atmosphere, restaurant cleanliness and sanitation and safety.

Essential Duties and Responsibilities

  • Monitor Team Members and restaurant operations during a specified shift.
  • Keep the staff motivated at work.
  • Control waste product and portioning.
  • Follow cash handling procedures, track and deposit all sources of income received by the restaurant during shift.
  • Greet guests, thank and say good-bye to guests, take food orders, prepare food, and perform table visits and other duties as necessary to ensure a smoothly run shift while maintaining a sincere, caring and personable image of the management for the guest and staff.
  • Deliver a “Fat” experience to all guests (Call outs/Call backs, music management, figure 8’s, perpetual motion, touch tables)
  • Maintain company standards of quality, cooking times and presentation of food, service, restaurant cleanliness and sanitation, safety, and staff job satisfaction.
  • Maintain a safe work environment as determined by company, federal standards and regulations.
  • Accurately complete all necessary daily and weekly checklists for your shift.
  • Ensures compliance with all Resort policies, standards and procedures.
  • Comply with all Provincial and Federal labor laws at all times.
  • To look out for the safety of yourself, co-workers and to follow all Health and Safety requirements in the workplace.
  • All other duties as assigned

NON-ESSENTIAL Duties and Responsibilities

  • Perform daily inventories.
  • Train all new team members and shift leaders according to company procedures and guidelines.
  • All other duties as assigned

Supervisory Responsibilities

  • This position provides basic oversight of Team Members and restaurant operations during a specific shift. This position carries out basic supervisory responsibilities in accordance with the organization's policies usually during the Operator’s absence. Responsibilities are limited and include occasionally training new employees, assigning and directing work during scheduled shift and ensuring guests get a “Fat” experience during the shift.
  • All other duties as assigned
  • High School Diploma
  • 1 to 2 years of related experience and/or training; or equivalent combination of education and experience
  • AGLC - Proserve/Protect preferred
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to speak effectively before customers
  • Ability to calculate figures and amounts such as discounts, Ability to apply concepts of basic math.
  • Team building skills
  • Ability to manage time effectively
  • Basic to intermediate computer literacy is required
  • Ability to work with little or no supervision
  • Ability to work with a diverse work team and meet adversity with professionalism
  • Ability to manage time effectively
  • Knowledge of POS systems preferred
  • A propensity to provide Superior Guest Service
  • Maintain smile and pleasant demeanor

The schedule for this position may vary and would require the ability to work shift work, late nights, weekends and holidays.

WE OFFER

  • A competitive wage and excellent benefits.
  • Shuttle service from West Edmonton location.
  • All associates participate in our “Circle of Service” program which rewards and empowers individuals who are able to provide outstanding customer service.
  • An opportunity to work within a progressive, exciting team environment.
  • An opportunity to work with a skilled Management team.

Job Tags

Holiday work, Night shift, Weekend work,

Similar Jobs

Amazon Japan G.K.

Senior Product Manager, MFN Transportation, Merchant Fulfilled Network (MFN) Job at Amazon Japan G.K.

DESCRIPTION This is an exciting opportunity to lead and develop our Marketplace Shipping Services (MSS), known externally as "Amazon Buy Shipping." In this highly visible role, you'll have the unique chance to shape both the business st...

Harper Associates

Private Chef Job at Harper Associates

 ...PRIVATE FAMILY CHEF-BLOOMFIELD HILLS, MI PRIVATE CHEF-BLOOMFIELD HILLS, MI Monday-Friday Hours Very busy household is seeking a full-time Chef who enjoys working in a family setting. The Chef will plan and prepare breakfast (certain days of the week), after... 

BJC HealthCare

Clinical Education Specialist Trauma Med Surg Job at BJC HealthCare

 ...education and practice programs for clinical staff that promote the provision of a superior patient experience for patients and their families. Coordinates and manages house wide educational programs and resources that support clinical educators and leaders at the unit... 

American Freedom Insurance Company

Experienced Auto Insurance Claims Adjuster - Fully Remote Job at American Freedom Insurance Company

 ...Job Description Job Description Experienced Auto Insurance Claims Adjuster Fully Remote, Bilingual Spanish Speaking is a Plus Are you passionate about problem-solving and delivering outstanding customer service? Do you thrive in a fast-paced environment and seek... 

MethodHub

Software Developer IBM CP4D Job at MethodHub

 ...Developer IBM CP4D Duration: Long Term Location: Ontario Hybrid Job Description: Skilled IBM Developer proficient in Cloud Pak for Data (CP4D) and its modules, including Information Governance Catalog (IKC) , Data Lineage , and OpenPages . The ideal candidate...