Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Please, submit your  CV in English . Only CVs submitted in this language will be assessed.

We’re looking for someone who thinks analytically and likes to stay curious. We’re seeking someone with a genuine passion for  helping customers and turning their needs into meaningful solutions. You’ll thrive in our innovative, fast-paced team culture where creativity and collaboration are central. And strong communication skills are key, as you’ll collaborate cross-functionally to address multiple priorities while ensuring every customer feels heard and valued.

Apply and build the future with us!

What You'll Do:

Among other responsibilities, you should expect to do many of the following

• Investigate and resolve critical system issues for our customers
• Analyze complex, real world, unique problems; often working in production environments
• Continuously expand your knowledge for your assigned product(s)
• Create and share Knowledge Base Articles used by customers and your colleagues
• Feel the satisfaction of delivering a solution to customers that makes their businesses run simpler and better
• Meet, work and talk with colleagues and customers from all around the world
• Become a Trusted Advisor to our customers for your product area

What You Bring

• Fluent Japanese speaking is must
• Workable English communication skills (written and oral)
• Excellent diagnostic and technical analysis skills
• Open and professional communication style
• Strong team player who learns and adapts quickly
• Enjoy and derive satisfaction from direct interfacing with customers
• Experience troubleshooting software applications, including installation, migration and networking
• Knowledge of business and financial processes
• Experience with case tracking systems
• SAP Products & Solutions (SAP NetWeaver, SAP Business Suite, SAP Data Services, etc.) 

• Education

• University degree in Computer Science, Information Technology, Engineering or related areas.

• Work Experience

• 3+ years’ experience working with customers in a supportive role, or as an SAP customer using above technologies
• Japanese customer handling experience is preferred
• SAP related experience is preferred.

 ​ Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.  At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 427072 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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