Job Description
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Please find the English below.
必須の業務と責任（主要な活動)
- ローズウッド宮古島のスパが提供するすべてのフェイシャル、サロン、マッサージ、ボディサービスを提供する。
- 常にプロフェッショナルな態度を養い、維持すること ローズウッド宮古島の各部門の方針／サービス手順／基準を完全に把握し、遵守すること。
- 機器の正しいメンテナンスと使用に関する完全な知識を維持すること。
- 意図した通りにのみ機器を使用すること。ゲストのニーズを予測し、迅速に対応し、どんなに忙しくても、どんな時間帯でも、すべてのゲストを認めること。常にゲストとの良好な関係を保つこと。
- ゲストの苦情を解決し、ゲストに満足してもらう。担当エリアの清潔さ、衛生、整理整頓を監視し、維持する。
- 営業時間、メンバーシップ、予約、料金、トリートメント、製品、商品、および関連するホテル情報の知識を維持する。
- 指定された備品、用紙、資料をワークステーションにセットアップし、整理整頓する。すべてのホテル/スパのパッケージ、プロモーション、価格、料金に精通していること。
- スパで必要な知識を同僚に伝えること。
- 開店手続きを行う。
- 商品の在庫を管理する。
- ゲストの予約を取る。
- 病状に該当するゲストのメディカルリリースを確認する。
- お客様のご希望に沿った施術を行う。サービスプロトコルに従う。
- ドレーピングの手順に従う。
- ゲストのコンサルテーションを準備する。
Job Summary
Provide all facial, salon, massage and body services offered by the Spa at Rosewood Miyakojima. Cultivating and maintaining a professional attitude at all times.
Essential Duties and Responsibilities
- Maintain complete knowledge of and comply with all Rosewood departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment.
- Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
- Maintain positive guest relations at all times.
- Resolve guest complaints, ensuring guest satisfaction.
- Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
- Maintain knowledge of hours of operation, memberships, reservations, fees, treatments, products and merchandise as well as pertinent hotel information.
- Set up and organize workstation with designated supplies, forms and resource materials; report shortages to supervisor.
- Be familiar with all hotel/spa packages, promotions, prices and rates.
- Attend all scheduled meetings, classes and training sessions; knowledge required within the Spa must be passed on to co-workers.
- Perform opening procedures.
- Maintain inventory products. Schedule guest appointments. Verify medical releases from guests with applicable medical conditions.
- Conduct appointments according to guest’s comfort and desire. Follow service protocol.
- Follow draping procedures.
- Prepare guest consultation.
- Be thoroughly familiar and able to recommend Spa products and treatments as well as know pertinent hotel information.
- Sanitize implements.
- Sell/promote merchandise.
- Complete required post- treatment documents.
- Follow dirty linen procedures and room set up.
- Handle emergency procedures and report any accidents to your manager and security.
- Close station.
- Responsible for stocking supplies needed for cabinets (sheets, towels, blankets, refill oils, creams, and all products used by therapists while performing their treatments).
- Fill out necessary commission report at the end of each day. Follow established standard guideline for massage/treatment procedures.
- All other duties as required.
Required Skills – General Skills
- Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems, using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
- Technical Skills:
- Perform job functions with attention to detail, speed and accuracy.
- Prioritize, organize and follow up.
- Be a clear thinker, remaining calm and resolving problems using good judgment.
- Follow directions thoroughly.
- Understand guest’s service needs.
- Work cohesively with co-workers as part of a team.
- Work with minimal supervision.
- Maintain confidentiality of guest information and pertinent hotel data.
- Knowledge of SpaSoft is an asset.
- Language: Required to speak, read and write English. Additional language is an asset
- Physical Requirements: Must be able to endure various physical movements throughout the work areas, reach up and down, be available at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.
Q ualifications
- High school diploma. Diploma or degree in a related field.
- Esthetic Certification from the Cosmetology Association of BC. CPR certified.
- Licenses & Certifications: None required.
- Experience – Minimum ５years’ esthetics/ massage experience in a luxury spa environment, preferably within a luxury hotel.
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