About the Role:
CrowdStrike is seeking a Sr. Incentive Analyst, Global Partner Experience to support the operational execution of our growing partner incentive programs. This role is essential to ensuring the accuracy, efficiency, and scalability of incentive processes that support our global partner ecosystem and contribute directly to our Go-to-Market (GTM) strategy.
With a strong emphasis on processing and managing partner incentive payments—including SPIFFs, Rebates, and other performance-based programs—you will help deliver a seamless experience for partners. The ideal candidate will combine strong operational acumen, attention to detail, and a continuous improvement mindset to help streamline and scale our partner incentive infrastructure.
This position requires a strategic and analytical mindset, with the ability to collaborate cross-functionally across sales, finance, operations, and partner teams.
What You'll Do:
Own and manage the end-to-end processing of partner incentive payments, ensuring timely, accurate, and compliant execution across all Partner incentives, including referrals, rebates, and SPIFFs.
Serve as the operational subject matter expert for incentive payments, responding to inquiries and resolving discrepancies for internal and external stakeholders.
Coordinate with Finance, Sales Operations, Channel Programs, and Legal to ensure alignment and consistency in payment processes and audit readiness.
Validate partner performance data to support accurate incentive calculations and maintain transparent documentation.
Identify opportunities to streamline workflows and automate manual processes to improve scalability and reduce risk.
Support reporting and dashboard maintenance to ensure visibility into program performance, payment status, and trends.
Help maintain and improve operational playbooks, SOPs, and process documentation.
Advocate for partner satisfaction by ensuring operational processes are clear, efficient, and aligned with a positive partner experience.
Assist with Partner strategy by providing data led insights into results, trends, and gaps.
Understand and provide input on the Global Partner Program Incentives plan, including data insights.
Work with Finance on forecasting contra and opex related to all Partner incentives.
Working cross-functionally with the Data/Analytics team and Business Architecture team for reporting, data insights, process documentation, etc.
Work with the Shared Services team to update process documentation or to evolve tasks as necessary.
Good level of understanding and interpreting of data and ability to prepare metrics and KPIs that are shared with management on a regular basis.
Ad Hoc operational support where necessary.
Instituting best practices and scalable processes including data flow.
Identifying opportunities to constantly improve and streamline processes, especially as the partnership model expands. Aligning with cross-functional teams to ensure positive user experience for our partners.
Ability to optimize and prioritize tasks, including training shared services teams, and acting as a point for escalation for Partner Incentives.
What You’ll Need:
Bachelor’s degree; equivalent experience considered.
Minimum of 5 years of experience in partner or channel program management, with a focus on incentive strategy and execution within a global technology organization or related field.
Must have working knowledge about how Partner incentives are structured and how they impact a partner program GTM
Must have working knowledge of sales SPIFFs, structuring, reporting, forecasting
Must have strong SFDC reporting experience
Must have strong Excel/Sheets skills
Strong analytical background and ability to flush out anomalies
Be a self-starter, detail and process oriented, and operationally-minded
Excellent presentation and communication skills
Experience with Tableau is a plus
Experience collaborating with global teams across multiple time zones and cultures.
Ability to work in a fast-paced environment and manage through ambiguity and change
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