Job Description

Summary/Objective

Are you looking to work at a high growth, innovative, and purpose driven FinTech company? If so, you’ll love Paymentus. Recognized by Deloitte as one of the fastest growing companies in North America, Paymentus is the premier provider of innovative, reliable, and secure electronic bill payment and presentment for more than 1700 clients.

We are a SaaS provider that enables banks and credit unions to help their customers simplify their financial lives. We do that by making it easier for consumers and businesses to pay bills, plus move and manage money to achieve strong financial health. We continually build upon a massively scalable platform, supporting thousands of businesses and millions of transactions on a daily basis. We’re looking for high performers to join our team who excel in their expertise and who can transform plans into action. You’ll have the opportunity to grow in an environment where intelligence, innovation, and leadership are valued and rewarded.

Essential Functions/ Responsibilities

The Database Administrator will help design stable and reliable databases, to ensure our database systems run effectively and securely on a daily basis. An individual in this role will be responsible for developing, testing, improving, and maintaining new and existing databases to help users retrieve data effectively. The DBA will work closely with developers to ensure system consistency, in addition to collaborating with administrators and clients to provide technical support and identify new requirements.

• Manage and maintain AWS RDS MySQL, DocumentDB, and DynamoDB instances, ensuring high availability, reliability, and security.
• Monitor database performance and query execution using CloudWatch, Performance Insights, and other AWS-native tools.
• Analyze slow queries and implement optimizations to improve application/database performance.
• Set up and maintain database maintenance tasks including backups, patching, indexing, and data purging & archiving strategies.
• Collaborate with application developers and leadership to recommend schema changes and data modeling improvements.
• Design and implement monitoring alerts for performance bottlenecks, storage thresholds, and availability issues.
• Improve and support existing ETL pipelines, ensuring efficient and reliable data movement across systems.
• Support and enhance Snowflake integrations, ensuring data consistency, performance, and timely updates.
• Implement security best practices across database environments, including encryption, access controls, and auditing.
• Troubleshoot and resolve database-related issues promptly to minimize downtime and data loss.
• Create and maintain documentation for database architecture, processes, and maintenance routines.
• Continuously evaluate and introduce tools and practices for better database performance, reliability, and scalability.

Education and Experience

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field (or equivalent practical experience).
• 7+ years of hands-on experience as a Database Administrator in cloud environments, preferably AWS.
• Proven experience managing AWS RDS MySQL databases in production environments.
• Experience working with AWS DocumentDB and DynamoDB, including performance tuning and scaling strategies.
• Strong experience monitoring and troubleshooting database performance using AWS CloudWatch and related tools.
• Solid understanding of SQL query tuning and optimization techniques.
• Experience maintaining ETL pipelines and data workflows across different systems.
• Familiarity with Snowflake data warehouse integration and support.
• Experience with infrastructure-as-code and automation tools (e.g., CloudFormation, Terraform, or AWS CDK) is a plus.
• Working knowledge of database security best practices, including IAM, encryption, and auditing.
• Experience in cross-functional collaboration with engineering and product teams to support data-related initiatives.
• AWS certification(s) such as AWS Certified Database – Specialty or AWS Solutions Architect is a plus.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers, photocopiers and smartphones.

Physical Demands

This role requires sitting or standing at a computer workstation.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 40 hours a week. Occasional evening and weekend work may be required as job duties demand.

Travel

No travel required for this role.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

EEO Statement

Paymentus is an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, national origin, ancestry, citizenship status, religion, marital status, disability, military service or veteran status, genetic information, medical condition including medical characteristics, or any other classification protected by applicable federal, state, and local laws and ordinances. Our management is dedicated to ensuring the fulfillment of this policy with respect to hiring, placement, promotion, transfer, demotion, layoff, termination, recruitment advertising, pay, and other forms of compensation, training, and general treatment during employment.

Reasonable Accommodation

Paymentus recognizes and supports its obligation to endeavor to accommodate job applicants and employees with known physical or mental disabilities who are able to perform the essential functions of the position, with or without reasonable accommodation. Paymentus will endeavor to provide reasonable accommodations to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so would impose an undue hardship on the Company or pose a direct threat of substantial harm to the employee or others.

An applicant or employee who believes he or she needs a reasonable accommodation of a disability should discuss the need for possible accommodation with the Human Resources Department, or his or her direct supervisor.

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