Job Description

New Value Solutions, a national IT consulting company, is seeking a CRM Specialist with SuiteCRM platform expertise for a contract role . This role involves configuring, customizing, and managing the SuiteCRM platform to meet business needs, ensuring system stability and performance, and driving process improvements. The successful candidate will work with multiple stakeholders to streamline CRM operations, support data-driven decision-making, and ensure integration with third-party applications. The CRM Specialist will play a critical role in enhancing the organization’s CRM capabilities, troubleshooting system issues, and optimizing CRM workflows.

Responsibilities

• Configure, customize, and manage the SuiteCRM platform to align with business requirements and goals.
• Develop and implement SuiteCRM modules, workflows, and automation processes.
• Integrate SuiteCRM with third-party applications and internal business systems to ensure seamless operation.
• Troubleshoot and resolve SuiteCRM issues, ensuring system performance and stability.
• Create and maintain reports, dashboards, and analytics to support data-driven decision-making.
• Provide user training and support to ensure efficient use of the CRM system.
• Perform regular system updates, security patches, and backups to ensure ongoing system health.
• Document system configurations, processes, and best practices for future reference.
• Collaborate with cross-functional teams to enhance CRM capabilities and improve user experience.

Requirements

• Proven experience as a CRM Specialist or in a similar role with expertise in CRM systems.
• Strong knowledge of SuiteCRM architecture, customization, and development.
• Proficiency in PHP, MySQL, JavaScript, and related technologies.
• Experience with API integrations and third-party application connections.
• Deep understanding of CRM workflows, automation, and business processes.
• Strong troubleshooting and problem-solving skills to resolve system issues efficiently.
• Excellent communication and collaboration skills, with the ability to work across teams.
• Ability to train and support end-users to optimize CRM usage and adoption.
• Knowledge of version control systems (Git, SVN) and cloud-based CRM hosting environments is preferred.
• Remote work (within Canada) is acceptable for this position

If you meet the stated requirements, have the necessary expertise, and are able to work in Canada, please submit your resume. While we thank all candidates in advance for their application, only those shortlisted will be contacted.

The hourly rate range for this position is $30 - $50 per hour, with the final rate based on consultant experience and fit for the role.

ID: 4865

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