Job Description

Exotec is at the forefront of technological excellence in order to redefine the relationship between humans and robots. Our solutions are contributing to the success of some of the largest brands in retail and e-Commerce by revolutionizing the way they fulfill their orders to the end consumers, all while mitigating labor constraints and increasing workplace safety.

Through the unification of artificial intelligence and high-performance hardware, our robotic solutions are now deployed across the globe and our exponential growth has led us to become the first industrial unicorn in France.

Working at Exotec is an exciting opportunity to give purpose to your skills. Learn and grow with nearly 1000 (and counting!) ExoPeople around the world to help turn your ideas into a reality.

The robotics revolution is just the beginning at Exotec. Will you be part of it?

Responsibilities

• Serve as the primary technical point of contact for integrators, assisting with system troubleshooting and resolving performance-related issues.
• Analyze system performance, identify root causes of non-performance, and coordinate corrective actions with integrators and internal teams.
• Provide training and guidance to integrators on best practices, system functionalities, and product limitations.
• Review and validate integrator design documents before final installation to ensure optimal system performance.
• Support integrators with software updates, system configurations, and continuous improvements.
• Respond to technical inquiries and escalations, collaborating with Exotec’s remote monitoring team to resolve complex issues.
• Contribute to documentation, technical content creation, and process improvement initiatives to enhance system reliability.

Requirements

• Bachelor's or Master's degree in Software Engineering, Mechatronics, or a related field.
• Fluent in English and Japanese (N2 level minimum) or Korean .
• Strong troubleshooting and problem-solving skills.
• Proficiency in SQL and database management.
• Basic knowledge of networking principles.
• Experience or familiarity with Git, Node-Red, and Docker .
• Ability to read and understand C++, C, Python, JavaScript, or Java .
• Analytical mindset with a data-driven approach to performance optimization.
• Customer-focused with strong communication and collaboration skills.
• Flexibility to work occasional on-call shifts, including some overnight and weekend support.

Benefits

• Stock option plan and company performance based bonus
• 20 days of vacation
• Health insurance
• Company defined contribution pension plan
• Numerous training and development opportunities

If interested, please submit your CV in English for further review by our global Talent Acquisition team.

Job Tags

Similar Jobs