Job Description

ADP is hiring a Senior Technical Writer.

• Are you empathetic to client needs and inspired by transformation and impacting the lives of millions of people every day?
• Are you looking to join a dynamic, inclusive team environment with a culture of collaboration and belonging?

Well, this may be the role for you. Ready to design what's next?

In this role, you will work as an integral part of the HRO Knowledge Management team to author and edit content adhering to ADP’s authoring standards, while also advocating for the associate experience. In this role, you will meet the information needs of our associates by producing accurate, concise, and usable content, including business processes, how to articles, troubleshooting guides, overviews, FAQs, and more. You will use authoring tools, a component content management system, and work closely with business partners, content developers, project teams, training teams, and others to ensure high-quality deliverables.

Like what you see? Apply now!

Learn more about ADP at jobs.adp.com

WHAT YOU'LL DO:

Here's what you can expect on a typical day:

• Create/edit/manage content for assigned business units across the enterprise.
• Use knowledge management key metrics to drive improvements in content presentation to associates.
• Assess and align business content to enterprise content model.
• Conduct detailed analysis of user content needs, develop requirements, and estimates for deliverables, partnering with product owners and other stakeholders in the process.
• Apply enterprise content strategy and principles to develop concise, consistent, high value content deliverables.
• Partner with Subject Matter Experts to obtain information and content validation.
• Develop content deliverables in the enterprise content management application.
• Report progress of content deliverables to stakeholders and adhere to timelines.
• Demonstrate domain, tool, and authoring expertise and can provide informal mentoring to colleagues.
• Demonstrate authoring expertise and provide informal mentoring to colleagues when need arises.
• Collaborate with content owners to validate knowledge and foster content reuse.
• Able to support multiple BU partners while working on deliverables.
• Support enterprise standards and style guide for enterprise Knowledge Management
• Act as an expert regarding authoring technology and content development.
• Perform other content related duties as assigned.

TO SUCCEED IN THIS ROLE:

• You'll have a Bachelor's degree OR equivalent.
• 3+ years of experience in knowledge management/content development/technical writing
• Must have strong knowledge of DITA, Ixiasoft, XML, and component content management systems a plus
• Understanding of knowledge/content management best practices and content lifecycle management
• Understanding of knowledge management systems, search engine optimization (SEO) and taxonomy
• Strong knowledge in structured based authoring and information typing
• Familiarity with one or more of the industry standard style guides (The Chicago Manual of Style, Associated Press Stylebook, The Elements of Style)
• Ability to manage content deliverable schedules
• Strong communication & collaboration skills
• Strong writing skills (must provide examples)
• Self-starter and ability to multi-task

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
• Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.

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A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition .

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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