Job Description
L3 Voice Operations - Global Voice & Data Network Services Team
On-site in the Tokyo office of a Global Financial Institution
Excellent long-term career development prospects!
Be part of a team of highly technical Voice Network Engineers which is distributed across Asia (Japan, Hong Kong and India).
Support the global Voice infrastructure, including:
Trading telephony (IPC/BT-ITS Trading Telephony);
Intercom (SpeakerBus);
Standard telephony (Cisco IP Telephony 12.x);
Voice recording (NICE NTR/NTRX)
※ Applicants should be eligible to work full time in Japan and be willing and able to work full time onsite at the client's offices in central Tokyo.
- Support the global Voice infrastructure, including Incident, Problem, and Change Management as part of a global “follow the sun” group;
- Identify specific improvements within Network Services standards or processes and work collaboratively within the group to take action;
- Receive technical escalations and independently provide solutions to resolve high impacting network incidents.
- Expertly conduct root-cause analysis for major problems and drive the troubleshooting to resolution;
- Oversight of the offshore provided L1/L2 support desks;
- Point of escalations for offshore Level1 and Level2 for incident management;
- Communicate with business units during projects and incidents (Severity 1 and 2 bridges);
- Operational acceptance of new deployments and create technical documentation for as built environment. (Permit to Operate);
- Participate in Regional Support on-call duties in rotation;
Required Technical Skills & Experience: - 5+ year experience in a similar position in an equivalent Financial Services firm;
- Hands-on experience with Voice Technologies;
- Voice Network Skills:
- IPC Unigy Trading Telephony
- Speakerbus;
- Cisco IPT (Release 12.x);
- Voice recording (NICE NTR/NTRX)
- Avaya System and Session Manager;
- BT Netrix Trading systems (Release 18.5);
- Strong knowledge and experience with VoIP technologies (H.323 & SIP);
- A strong knowledge of data networking principles;
Soft Skills Required :
- Excellent Incident / Troubleshooting skills;
- Ability to prioritize along with very good time management skills;
- Desire to learn and adapt to new technology;
- Excellent interpersonal skills;
- Excellent problem solving skills;
- Ability to participate as part of a team;
- High level of initiative, proactive approach;
- Ability to work in a team and global environment;
- Sense of ownership/accountability;
- Flexible and adaptable to meet the team needs;
- Honest, hardworking and reliable;
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