Job Description

Robert Half is seeking an Onboarding & Training Analyst to support a client in refining and improving their onboarding processes. This role will involve shadowing and working with department heads to understand their training needs, documenting existing workflows, and developing a standardized onboarding plan for all employees.

The ideal candidate will have a structured, patient, and nurturing approach to training, ensuring new hires—especially recent grads unfamiliar with Microsoft Suite—are equipped to succeed in their roles. This role is being offered as a 6-month contract, and will work on-site in Surrey and New Westminster.

Key Responsibilities:

• Attend onboarding sessions to observe current processes.
• Work closely with department heads to document and improve training materials.
• Identify gaps in onboarding documentation and workflows.
• Meet with new hires to assess their understanding and experience with internal systems.
• Develop a standardized training plan covering Microsoft Suite, internal tools, email management, and best practices .
• Improve existing onboarding materials, ensuring clarity and consistency.
• Create training videos as needed.
• Organize training resources within the clients ethernet.
• Potentially assist in setting up and managing an LMS.

Required Skills & Experience:

• Experience in corporate training, onboarding, or instructional design .
• Strong technical skills in Microsoft Suite (Excel), Adobe (PDF documentation), CRM's (Hubspot) and VOIP systems (RingCentral).
• Ability to navigate and document processes involving servers and remote applications .
• Experience onboarding and training entry-level and senior staff.
• Strong written and verbal communication skills.

VISA / RELOCATION SUPPORT:

• Preference will be given to candidates who are currently in the Greater Vancouver Regional District with proper working permission to work in Canada.
• No relocation assistance or visa sponsorship support will be offered for this role.

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