UX Researcher - Emerging Talent Intern (July - December 2024) Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we’re proud to be one of FORTUNE 100 Best Companies to Work For and World’s Most Admired Companies. Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates. Job Description We are the Experience Team (EX)! We are made up of ProductDesigners, UX Researchers, Technical Writers, Design Operations, Design Technologists and Visual Designers. We are successful because of the collective minds of diverse individuals within the Experience Team, contributing to building innovative software that makes workflows smarter. We embrace representation in and from all professional and personal backgrounds and cultures to help propel passion and innovation in all our products. As an Emerging Talent Intern, you can expect to be given the space and the opportunity to build upon your skills and knowledge, while contributing to critical work as part of a core team. What you get to do: Participate in planning and facilitation, analysis and reporting on various research initiatives. Communicate your findings through artifacts such as presentations, personas, journeys, task analyses, etc. as needed for your core team. Partner closely with senior staff to help influence the product strategy and roadmaps with validated user research findings. Support design formative or summative validation through iterative usability testing 6-month program Start Date: July 8, 2024 End Date: December 13, 2024 Full time – 40 hrs/week Hourly competitive pay, based on experience Location: Open to all locations in the United States (Remote and onsite) Relocation stipend offered, if applicable Qualifications ***Actively enrolled university students, or recent university graduates (May 2023-Present), are not eligible. Internships and new college graduate roles are posted on our careers page, if available *** Seeking career changers and/or emerging talent: We are looking for aspiring talent that has passion for UX research and design with minimal relevant job experience, and who is eager to learn! Self-taught, certification/bootcamp, and community college graduates from psychology, UX or research related courses, are highly encouraged to apply Ability to commit full-time during program dates Position is not eligible for employment-based sponsorship Pursuing to further your skills and learnings in Human-Computer Interaction,Human Factors,Cognitive Psychology, or other related fields Some working, or project experience, applying research and/or design thinking Knowledge ofplanning,developing and conducting UserResearch and Testing Comfortable in a customer facing role. Knowledge of user interface design, usability evaluation techniques, perception, cognition,andexperimental design A go-getter, ambitious problem solver with a growth mindset For positions in California (outside of the Bay Area), we offer a base pay of $38 – $43/hr, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information. Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law. At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office. If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance. For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government. Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site . Please let know you found this position on DesignX Job Board as a way to support us so we can keep fostering this community. #J-18808-Ljbffr