Job Description

Purpose

A Hospital Receptionist is a key member of the Tartan Tails Veterinary Hospital team whose primary purpose is to interact with clients ensuring considerate, prompt, professional service.

Benefits

• Dental care including orthodontics
• Extended health care
• Flexible schedule
• On-site parking
• Vision care
• RRSP Match after one year’s employment

Schedule

• 10 hour shift or 8 hour shift
• Day shift
• Monday to Friday

Responsibilities

This position primarily answers phone calls, provides excellent and expeditious response to client’s questions, screens for service needs and schedules appointments and handles payments. An SPCA Animal Hospital Receptionist will handle incoming and outgoing e-mail, document and maintain client information, service data and other pertinent information within business operations software. Escalates complex matters to senior staff.

Responsibilities include but are not limited to:

• Answering phones and scheduling appointments
• Invoicing and billing clients, processing payments
• Perform outbound calls to clients to pick up their animals/ prescription medication

Required Skills

Following are some of the skills required of a Hospital Receptionist.

• Ability to multi-task
• Ability to work independently and as part of a team
• Excellent attention to detail
• Excellent people skills with a professional approach to all interactions
• Excellent verbal and written communication skills.

Qualifications

• Veterinary Assistant certificate or equivalent work experience
• Employees must demonstrate regular and consistent attendance
• Strong oral and written communications.
• Working knowledge of Microsoft Office applications and office procedures.
• Strong working knowledge of MS Word, Excel and PowerPoint

Additional Information

• This position is Monday to Friday – NO WEEKENDS
• Ability to work some evenings to 7pm

Physical Requirements

• Working conditions include working alone, frequent interruptions, and some evenings.

Hours of Work

Work responsibilities require a standard 32 to 40 hours per week.

How to Apply

Nova Scotia SPCA is an equal opportunity employer and welcomes all qualified applicants, regardless of gender, race, age, sexuality, or disability. The Nova Scotia SPCA provides a competitive salary with benefits and a rewarding work environment. Interested applicants are asked to submit their resume and cover letter indicating salary expectations to lhobbs@spcans.ca.

Please quote “Veterinary Hospital Receptionist” in the subject heading in your email reply.

We thank all applicants for their interest in a career at the Nova Scotia SPCA, however, only those selected for interview will be contacted.

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