Job Description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

POSITION REPORTS TO: Operations Manager

POSITIONS REPORTING TO THIS POSITION: Nil

KEY RELATIONSHIPS:

Internal:  Reservations, Guest Relations, Guest Services, Housekeeping,Kitchen

External:  Guests

PRIMARY OBJECTIVES:

To ensure high satisfaction of dining experience.

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PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Greet all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
• Coordinate set up of dining areas as per reservations received.
• Coordinate food delivery, bussing, and services at the dining room.
• Solicit and upsell beverage at the dining room and the bar.
• Have good knowledge of local area.
• Be attentive to all guest requests.
• Contact Managers when problems arise.
• Ensure inventory of supplies and condiments are stocked.
• Maintain cleanliness of the dining and bar area.
• Report to Manager for faulty operating equipment.
• Report all Guest complaints to Manager.
• Attend to meetings.
• Attend to adhoc tasks delegated by Manager.
• Have basic knowledge of prepare cocktails and beverages.

KEY POSITION CRITERIA:

• Able to work in multi-cultural environment.
• Good communication skills.
• Good Interpersonal Skills.
• Ability to use POS.
• Fluent in Japanese.
• Second foreign language is preferred.

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.

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