Job Description

About the Role:

We’re looking for an AI Product Manager who thrives in ambiguity, lives on the frontier of LLM innovation, and is excited to build entirely new product experiences from 0 to 1. Ideally, we prefer candidates who have experience in financial services or fintech domains.

We’re pioneering the next generation of CRM tools by embedding cutting-edge generative AI capabilities directly into our core platform. If you’re a generative AI enthusiast who naturally keeps up with emerging trends, from model fine-tuning to retrieval-augmented generation, and you’re hungry to ship real and impactful use cases, we want to hear from you.

What you’ll do:

• Drive 0-1 innovation by researching, scoping, and validating novel AI capabilities within our CRM platform.
• Stay on the bleeding edge of LLM technology - understanding the nuances of context size, RAG, fine-tuning, model selection, and AI agents - and bring forward recommendations weekly.
• Prototype rapidly: Run tight loops of experimentation, iteration, and demoing with internal stakeholders and engineers.
• Collaborate cross-functionally with a high-performing team of AI and software engineers, helping prioritize and execute early wins and long-term product opportunities.
• User interviews: Source, coordinate, and conduct multiple user interviews weekly to uncover real customer needs and expectations around incorporating AI into the CRM experience.
• Balance vision and execution: Translate high-level ideas into focused initiatives, user flows, and technical requirements - without over-indexing on documentation.
• Champion value: Identify clear user problems and build compelling AI-powered solutions that drive meaningful value.
• Collaborate with other product managers to integrate new AI capabilities developed by your team into broader areas of our product ecosystem including web, mobile, Outlook add-in, etc.

Who you are:

• A generative AI generalist with deep knowledge of LLMs and surrounding ecosystems (RAG pipelines, MCP agents, model fine-tuning, vector databases, LangChain, OpenAI/Groq/Anthropic APIs, etc.).
• A builder at heart - you bias toward fast prototypes and real-world testing rather than polished specs and long roadmaps.
• A scrappy experimenter who thrives in uncertain environments and can pivot quickly as new technologies and insights emerge.
• A strong communicator who can simplify technical concepts and rally stakeholders across product, engineering, and exec teams.
• A self-directed learner who naturally stays up to date with the latest AI research, releases, tools, and emerging best practices.
• Bonus: You’ve shipped AI-powered features, worked on applied ML/AI products in production, and/or are experienced in a financial services vertical (financial advising, insurance, etc.).

What you’ll bring:

• 3+ years in product or technical roles, with at least 1+ focused on AI or LLM-related products.
• BA/BS Degree
• You have shipped an AI product
• Experience with fintech or a financial services vertical (financial advising, life insurance, wealth management, etc.)
• Hands-on experience exploring, evaluating, or implementing AI/LLM capabilities.
• Strong technical intuition and ability to collaborate closely with engineers.
• Experience in early-stage product development - especially in ambiguous, exploratory environments.
• While you need not be an engineer, you understand the technical implications of the product decisions you make.
• You communicate clearly and concisely, including with leadership, and can tailor your message to your audience

Why you should apply:

• Competitive Salaries with RRSP matching program & Lifestyle Spend Account
• Generous paid vacay and sick days
• A powerful Laptop
• Budget for courses, books, and personal development
• ❤️ Peer to peer recognition and rewards
• Team building events, happy hours and more
• Flexible, remote & hybrid work

About Maximizer

Maximizer was founded in a garage on Vancouver Island, Canada, in 1987 — born out of a vision to help businesses better manage and grow their customer relationships. From our early innovations in contact management systems (CMS) and sales force automation (SFA), to today’s sophisticated customer relationship management (CRM) solutions, we’ve been at the forefront of the industry for over three decades.

Over the years, Maximizer has proudly served more than 100,000 customers and supported over 1 million users worldwide — with a strong footprint across industries, particularly among financial services firms, financial advisors, and wealth management professionals who trust Maximizer to help them grow and retain client relationships.

Today, we remain one of the few CRM providers globally offering full deployment flexibility — on-premise, private cloud, or shared cloud — with seamless access via desktop, mobile device, or our Maximizer mobile app.

As a proudly Canadian company, we are committed to helping businesses of all sizes achieve three critical goals:

• Win new customers
• Build long-term loyalty
• Maximize the value of every client relationship

At Maximizer, we don’t just deliver software — we deliver results, backed by over 30 years of experience in empowering organizations to grow smarter, faster, and stronger.

Equal Employment Opportunity:

If you’re interested in a career with Maximizer CRM and are committed to striving for excellence, please submit your resume and cover letter. We are an equal opportunity employer. We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

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