Job Description

Job Description

Job Description

Join Medallion Insurance Company an Allstate Agency, where we are committed to delivering exceptional customer service and protecting our clients' peace of mind. As an Insurance Retention Specialist located in Chandler, Arizona, you'll become an integral part of a team dedicated to retention excellence. Our hybrid remote model offers you the flexibility to balance work between the your home and our vibrant office environment.

At Medallion, we believe in fostering a supportive and positive work culture. In your role, you will play a pivotal part in maintaining and enhancing our customer relationships by applying your expertise in customer service and insurance. Your positivity, inviting demeanor, and expertise will help ensure client satisfaction while contributing to our growth. Be an ambassador for our values and experience the rewards of a career that makes a difference. Apply today and become a part of a company that values your contributions and looks forward to your future!

Hourly Base Salary Based on Experience

Flexible Schedule

Work from Home

Hands on Training

Paid Time Off (PTO)

Client Engagement: Develop and maintain strong relationships with current policyholders, ensuring their needs are met and they feel valued.

Needs Assessment: Conduct detailed assessments of client needs and provide solutions that align with their insurance requirements, ensuring continued satisfaction.

Complaint Resolution: Efficiently address and resolve customer complaints, providing swift solutions and maintaining a positive customer experience.

Retention Strategies: Implement strategies to retain customers, minimizing policy cancellations and enhancing long-term client relationships.

Policy Modifications: Assist clients with policy renewals, changes, and updates, ensuring they are fully informed and satisfied with their coverage options.

Relationship Management: Foster relationships with clients to ensure continued trust and loyalty to Medallion Insurance Company.

Feedback Gathering: Collect and analyze customer feedback to identify areas for service enhancement and improved client satisfaction.

Education: High school diploma or equivalent required; college degree in business or related field preferred.

Experience: Minimum of 2 years in customer service, preferably within the insurance industry.

Communication Skills: Exceptional verbal and written communication abilities to effectively engage with customers.

Organizational Skills: Strong organizational skills to manage multiple tasks concurrently.

Problem-Solving: Ability to think critically and provide solutions to customer concerns.

Teamwork: Demonstrated ability to work effectively within a team environment.

Tech Proficiency: Proficient in using CRM software and Microsoft Office Suite.

Analytical Skills: Ability to analyze customer accounts and retention data for informed decision-making.

Licensing: Active Arizona insurance license is highly desirable.

Allstate experience preferred but not required.

Fluent in Spanish and English required

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