Job Description

Call Center Specialist (Patient Care)

Location: Surrey, BC

Position: Full-time (5 days a week) | Monday to Saturday (Saturdays required)

Work Timings: 9:00 AM - 5 PM / 10:00 AM - 6:00 PM

About Us:

Snore MD is a premier sleep clinic, renowned for delivering exceptional patient care and fostering a dynamic, team-oriented environment. We’re not just a world-class sleep clinic; we’re a team on a mission to change lives for good .

With locations expanding across British Columbia and Alberta, we combine exceptional patient care with a collaborative, team-first environment. Our goal is to provide a select group of highly qualified individuals with a truly unique opportunity to elevate their careers.

If you’re passionate about helping people and making a difference in their lives, we want you to be part of our team!

As we continue to grow, we’re excited to offer a unique opportunity for a Call Center Specialist (Patient Care) at our Snore MD Clinic in Surrey, BC.

About the Role:

As a Call Center Specialist (Patient Care), you will play a key role in delivering exceptional patient experiences and driving growth at our clinic. Your responsibilities will include:

• Responding to inbound patient inquiries with detailed information about our products and services
• Educating patients on the benefits and features of our medical solutions
• Upselling and cross-selling relevant products and services
• Assisting patients with product selection and order processing, resolving any concerns promptly
• Managing and documenting patient interactions within our CRM system

About You:

We’re looking for proactive, confident team members who are driven by passion for exceptional patient care. You would bring:

• Ability to commute and work onsite in our Surrey - Guildford Clinic
• Experience in a call center role / environment is highly preferred
• Previous experience in customer service and sales environment (preferably within healthcare or medical)
• You’re not afraid to take charge of a conversation and engage with patients in a friendly, approachable way. Your personality shines, and you make people feel at ease
• Excellent communication skills, with the ability to explain medical complex information clearly and understandably
• You can juggle multiple tasks with ease, whether it’s handling several patient inquiries or coordinating with internal teams. You’re comfortable working in a busy setting, balancing priorities without missing a beat.
• A sincere passion for providing exceptional patient care and building lasting relationships.
• You handle challenges and feedback with grace. When things get tough, you stay positive, composed, and focused on the goal—delivering great service and helping patients.
• You’re not just a fast talker, you’re a fast learner. Whether it's understanding complex product details or mastering new systems, you grasp information quickly and apply it confidently.
• Eligibility to work in Canada (No work sponsorship required)
• Rock solid reliability, strong organization skills and exceptional attention to detail
• A winning ‘I’ve got this’ confidence that your team and patients can depend on!

What We Offer:

At Snore MD, we believe in rewarding hard work and offering an inspiring, fulfilling career. Here’s what you can expect as part of our team:

• Competitive salary: $20.00 - $23.00 per hour + bonuses (up to $4.00 per hour monthly, totaling up to $24.00 - $27.00 per hour)
• Comprehensive benefits: Health & dental (including vision), RRSP matching, health club memberships, plus health and education spending accounts
• An industry-leading training program with to ensure your success
• A positive, mission-driven environment where you’re appreciated and empowered to make a difference
• Long-term career growth with opportunities to build a fulfilling 10+ year career in a thriving clinic

*Compensation for this role will be determined based on a variety of factors, including location, experience, education, and skill set, and may vary within the stated range.

Ready to take your career to the next level? Apply today and become part of our inspiring team at Snore MD!

Inbound Call Centre / Sales / Medical Office Assistant / IVR / Healthcare / Customer Service Representative / Phone Sales / PatientCare / CallCentreJobs / MedicalSales / CustomerSupport

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