Job Description

Job Description

Job Description

(FULL TIME - ONSITE POSITION WITH GREAT BENEFITS)

PRIMARY FUNCTION

The Client Services Representative serves as the first point of contact for LEO, greeting clients and visitors, answering and transferring calls, and providing general information regarding agency programs and community resources. The CSR supports a variety of LEO programs, assisting clients with application submission and completion, receiving and processing paperwork, performing initial program data entry, and scheduling appointments.

KEY ROLES: (Essential Job Responsibilities)

• Present a professional and positive image as the first point of contact to clients and visitors seeking information and services from the agency.
• Perform general reception duties: greet clients and visitors, answer and transfer incoming calls, and provide general information regarding agency and community programs and resources.
• Assist clients by providing general information, emergency assistance, prevention services, energy assistance and assisting with other concerns
• Log incoming applications and assist with program data-entry (e.g., payment processing, etc.)
• Maintain detailed records of client and prospective client contacts and outcomes in agency database software.
• Assume other duties as assigned

SKILLS/KNOWLEDGE REQUIRED

• Bilingual (English/Spanish) required
• High School Diploma or GED/HiSET equivalent
• Two years customer service experience preferred
• Experience in a fast-paced environment and the ability to multi-task
• Excellent customer service skills with an assertive, confident, and compassionate attitude
• Interpersonal skills and the ability to relate and communicate with diverse groups of individuals are critical
• Strong organizational and computer skills, including all systems used within the agency and Microsoft Office.

Schedule

Monday through Friday - 8:30am to 4:30pm (40 hours per week)

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