Job Description

Customer Experience Manager – Make a Meaningful Impact!

Are you ready to take the lead in shaping top-notch customer experiences in an industry that prioritizes safety, innovation, and meaningful collaboration? If you're looking for a role where your leadership skills are valued, your career aspirations are supported, and work-life balance is more than just a promise, this opportunity is calling your name.

We’re partnering with a fast-growing technology company that is revolutionizing the safety industry with cutting-edge software. Known for its commitment to employee well-being, career growth opportunities, and fostering a dynamic work culture, this organization offers more than just a job—it offers a chance to thrive.

Note: This position requires the successful candidate to work from the Edmonton area office Monday - Friday.

Why Should You Apply?

1. Empowering Leadership Environment:
2. As a Customer Experience Manager , you’ll inspire an exceptional technical support team, driving a culture of engagement, trust, and performance excellence.
3. Impact Beyond the Role:
4. Become the backbone of outstanding client experiences, strengthening customer relationships and shaping the company’s reputation.
5. Work-Life Balance & Flexibility:
6. This in-person role is designed to balance productivity and personal wellness, guaranteeing a collaborative yet accommodating schedule tailored for growth.
7. Innovative & Fast-Growing Culture:
8. Join a team where new ideas flow seamlessly and employees have the freedom to shape processes while contributing directly to innovation in safety technology.
9. Career Growth with Purpose:
10. Benefit from mentorship, development opportunities, and a clear path to greater leadership responsibilities—all in a company that values long-term team member success.

What You’ll Do – Your Impact in This Role

• Elevate Customer Experiences: Lead the technical support team to ensure consistently high-quality interactions and solutions for clients.
• Guide & Inspire Your Team: Provide coaching, regular feedback, and tailored mentorship opportunities to empower team members to excel and grow professionally.
• Drive Data-Driven Decisions: Analyze support metrics, uncover trends, and improve operations performance based on measurable outcomes.
• Collaborate Across Teams: Partner with senior leadership to align business strategies, operational goals, and customer advocacy initiatives.
• Be Hands-On: Jump into support calls and tickets as needed, ensuring firsthand insight into challenges and solutions while leading by example.

Who You Are – The Ideal Candidate

• A seasoned manager with a proven track record of leading customer support or technical service teams.
• You’re obsessed with creating positive customer experiences and understand what excellent service looks and feels like.
• A natural leader equipped to coach, support, and inspire teams while nurturing their long-term career goals.
• Tech-savvy and quick to adopt and learn new tools and software.
• A strategic thinker who can interpret metrics, identify trends, and refine processes to enhance operational outcomes.
• You thrive in fast-paced, high-growth environments where adaptability and quick decision-making are key.
• A strong communicator with the ability to foster collaboration and build trust at all levels of the organization.

Bonus if you have:

• Experience in SaaS, technology-related customer experience, or support leadership.
• Knowledge of customer service analytics tools and KPI tracking best practices.

What Success Looks Like in This Role

• Your team feels supported, motivated, and confident in their work, fostering an environment where they give their best every day.
• Clients consistently receive outstanding, solution-driven support, resulting in positive feedback and lasting relationships.
• Measurable improvement in team performance and satisfaction through your coaching, mentorship, and strategic oversight.
• Proactive process refinements ensure operations run smoothly while driving continuous improvement for customer support experiences.
• Insights gathered from client experiences influence broader business strategies and ensure alignment with the company’s growth initiatives.

Why Our Client Stands Out

Our client’s entrepreneurial spirit creates a highly collaborative environment defined by creativity, innovation, and swift execution of great ideas. They encourage employees to lead with heart —treating customers and colleagues alike with compassion, integrity, and humility.

This company fosters a flat organizational structure that values contributions over formal titles, ensuring every team member’s voice is heard on the journey to transformational change in the safety industry.

By joining them, you’ll work in a positive, purpose-driven workplace where humility meets possibility. This is a chance to grow, inspire, and make a difference.

Ready to Lead the Charge?

If you’re an empathetic leader, passionate about customer success, and skilled in using data to improve outcomes, we’d love to hear from you.

Apply now to embark on a rewarding leadership journey that prioritizes growth, collaboration, and impact.

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