The Customer Success Engineer (CSE) plays a critical role in ensuring that customers successfully deploy Feroot’s SaaS products while keeping their websites, web applications, and digital assets secure and compliant.
The ideal candidate will have strong technical expertise in front-end technologies such as JavaScript, CSS, and other client-side frameworks, along with experience in developing websites and web applications. They should be proficient in configuring and using SaaS products, enabling them to guide customers through implementation, troubleshooting, and best practices.
This role requires clear communication skills to effectively convey technical concepts, streamline customer onboarding, and drive adoption of Feroot’s security solutions. Development experience in JavaScript and its ecosystem is required.
The best candidates will have experience leveraging AI-powered tools to automate tasks and activities, achieving 10X or even 100X higher efficiency compared to traditional approaches. This role requires creativity, intelligence, innovation, and a commitment to driving revenue growth by ensuring customer success.
Job Description
Feroot is seeking a Customer Success Engineer (CSE) to join our dynamic team. This role is responsible for ensuring successful product deployment, customer onboarding, and ongoing support, helping customers maximize the security and compliance benefits of Feroot’s SaaS solutions.
In this role, you will assist customers in deploying, optimizing, and fully utilizing Feroot’s products, ensuring they achieve the highest level of protection for their web applications and digital assets. You will also play a key role in managing workflows, improving automation, and providing technical guidance, acting as a trusted advisor to developers, security teams, and executives.
The Customer Success Engineer will perform hands-on implementation, configuration, and proactive support to drive customer adoption of Feroot products. You will also leverage AI-powered automation to enhance the customer experience, streamline deployment, and deliver proactive support.
What You’ll Do:
Requirements (Must-Have):
Preferred Skills (Bonus)
Type:
Full-Time
Location:
Toronto, Canada (downtown)
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