Reports to
Critical Operations Manager
Department
Critical Operations
Job Location
TKY01 Data Center, Inzai, Chiba Prefecture
JOB DESCRIPTION
About STACK
STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning and operating highly efficient, cost-effective wholesale, colocation and cloud data centers. Each of our facilities meet or exceed the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.
STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data, Data runs on STACK.
Summary/Objective
As a Data Center Security and Compliance Manager, you will leverage your expertise to oversee day-to-day data center security operations, provide hands-on support for policy and process implementation, and ensure audit compliance with STACK and client policies and procedures.
Responsibilities
• Direct and manage security team operations to protect STACK personnel, information and assets.
• Manage site security incidents and escalations, ensuring appropriate action is taken, all reports are properly completed, and appropriate parties are notified in a timely manner.
• Provide after-hours on-call management escalation support and participate in event response when needed.
• Work closely with client security teams to drive successful outcomes for our customers.
• Support and oversee regular data center security and compliance audits and reviews, including ISO 27001, SOC 1 & 2, and PCI DSS
• Manage the execution of established compliance processes in alignment with STACK policies, standards, guidelines, and relevant legal and regulatory requirements.
• Develop security methodologies, policies and procedures.
• Develop and deliver security training, including on-the-job training, workshops, and continuous education initiatives.
• Prepare detailed reports and provide regular updates to management on the status of physical security operations and compliance.
• Provide security oversight for construction and retrofit projects, ensuring compliance with standards and managing the security handover process
• Identify and troubleshoot system performance issues. Implement corrective actions to resolve identified issues.
• Analyze physical security system performance and recommend improvements.
• Develop and deliver effective presentations on data center security and compliance to customers and management.
• Effectively respond to sensitive issues, complex inquiries, or complaints from security service providers, co-workers, supervisors, and management.
• Foster and maintain strong working relationships with Security Service Providers, FM subcontractors, suppliers, and consultants.
• Assist Critical Operations Manager in managing Security Service Providers (including security guarding, offsite alarm monitoring, and locksmith services), ensuring compliance with contract KPIs and SLAs.
• Regularly review reports, assess performance, and drive continuous improvement to align Security Service Provider objectives with STACK priorities.
• Regularly evaluate objectives and plans to ensure continual improvement, and alignment of the Security Services Provider with STACK priorities.
• Positively influence and motivate employees and security service provider teams to achieve desired performance.
Travel Required
• Regular travel between the STACK TKY01 Data Center site and STACK Tokyo head office required.
• Occasional travel to other STACK Data Center facilities within Japan and internationally may also be required.
Required Education and Experience
• 5+ years of security operations experience, including at least 3 years in a leadership role.
• Native-level proficiency in Japanese and intermediate level proficiency in English (written and spoken).
• Demonstrated ability to analyze situations, make quick decisions and formulate action plans.
• Proven ability to comprehend, analyze, and interpret complex documentation.
• Experience investigating site incidents and preparing detailed reports.
• Experience managing and collaborating with security service providers.
• Working knowledge of security software systems.
• Working knowledge of video surveillance equipment.
• Familiarity with compliance standards such as ISO 27001, SOC2
• Ability to create, track, and manage key performance metrics.
• Experience training others on security procedures.
• Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Ability to work independently with minimal supervision.
Preferred Education and Experience
• Understanding of Japanese security regulations and compliance standards (e.g., ISO 27001, JIS standards, Japan’s Personal Information Protection Act (PIPA)).
• Possess or ability to obtain Japanese Security Supervisor/Officer certification (警備業務検定), Facility Security Officer Certification ((施設警備業務検定), ASIS PSP, or equivalent security qualifications.
• Experience or certification in Security Risk Management (or equivalent), specifically within Japan.
• Experience working with security service providers in a high-security environment within Japan.
• Knowledge of Japan-specific security frameworks and regulations applicable to data center operations.
• Native-level proficiency in Japanese and business-level proficiency in English (written and spoken).
• Conflict resolution or crisis management training.
Equal Opportunity Employer
STACK provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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