Job Description

Appealing Points:

• Attractive Compensation : Offers a competitive annual salary starting at ¥5.5 million, with opportunities for growth based on performance and experience.
• Diverse and Hands-On IT Role : Gain broad technical exposure by supporting systems, infrastructure, networking, and security, while also contributing to automation and process improvements.
• Collaborative, Bilingual Environment : Work in a dynamic setting that values both Japanese (conversational to business level) and English skills, fostering cross-functional communication and professional development.

Annual Salary: 5.5 Million and above

Job Description:

Provide technical support to colleagues, diagnose and troubleshoot technical issues, manage and monitor systems, install, configure, test, and maintain operating systems, application software, and system management tools, manage LAN & WAN connectivity services, maintain security, backup, and redundancy strategies, participate in information, budget planning, and operational support systems, and work with vendors and other IT personnel for problem resolution.

Responsibilities:

• Provide technical support to colleagues, on-site and remote. Diagnose and troubleshoot technical issues, handle their software, hardware and network configuration, ensuring all issues are properly logged.
• Manage and monitor all installed systems and infrastructure.
• Install, configure, test, and maintain operating systems, application software, and system management tools on desktops and laptops.
• Manage LAN & WAN connectivity services.
• Basic troubleshooting of Conference devices/Projectors/Meeting room facilitation.
• Proactively ensure the highest levels of systems and infrastructure availability (including maintenance weekend - one Saturday, once a month)
• Maintain security, backup, and redundancy strategies.
• Write and maintain custom scripts to increase efficiency through automation.
• Participate in the design of information, budget planning, and operational support systems.
• Work with vendors and other IT personnel for problem resolution
• Asset management
• Document technical knowledge in the form of notes and manuals
• Prioritize and manage several projects and trouble tickets open issues at one time
• Document all support activity within the IT Incident and Change Management tracking tool.

Qualifications:

• 5+ years of experience in desktop support, field technician support, application support, or junior systems administration.
• Detail oriented; follow and/or establish policies and procedures,
• Passionate about technology and have a willingness to learn new systems and skills.
• Good problem-solving skills, capable of using initiative and common-sense to tackle issues.
• Excellent verbal and written communication skills, capable of working with a variety of internal customers.
• Excellent organizational skills and ability to manage multiple projects and set priorities.
• Keeps calm under pressure.

Japanese Languages: Native level Japanese and business-level English

Company Description

We're a trusted partner in Digital Engineering and Enterprise Modernization, leveraging deep technical expertise to help clients stay ahead. Our solutions empower clients to outpace competition. Partnering with industry leaders worldwide, including top US companies and banks, we drive innovation across Healthcare and Life Sciences; Banking, Financial Services, and Insurance; Software and Hi-Tech; and Emerging Verticals.

Our innovative approach and client focus led to $1,186.0M revenue in FY24, with 14.5% Y-o-Y growth. With 23,800+ global team members across 21 countries, we are empowering industry leaders worldwide with transformative technology solutions. Recognized as the “Most Promising Company” of the Year at CNBC-TV18 India Business Leader Awards 2023 and a Leader in Everest Group's Talent Readiness for Next-Generation IT Services PEAK Matrix® 2023, we also received four 2023 ISG Star of Excellence™ Awards for excellence in customer service. Our high employee satisfaction, with over 94% approving of the CEO and 89% recommending us, reflects our commitment to our team.

Job Requirements: English2, EUC Deskside Support, LAN & WAN, desktop , support, technician support, application support, Japanese JLPT N

Job Tags

Similar Jobs