Job Description

Job Description

Job Description

Salary: $90,000-$120,000 plus bonus structure

Position Title: Property Claims Adjuster

Job Summary: As an experienced claims adjuster in a hybrid role, you will be responsible for managing and processing insurance claims from start to finish. You will utilize your expertise in claims handling and policy interpretation to investigate, evaluate, and settle claims accurately and efficiently. Your primary focus will be on providing exceptional customer service to policyholders, adjusters, claimants, and other stakeholders while ensuring compliance with company policies and regulatory requirements.

Key Responsibilities:

1. Claim Processing: Receive and review documentation from work performed/needed submitted by internal departments, ensuring all required documentation and information are complete and accurate.
2. Damage Evaluation: Assess the extent of damages or losses claimed, utilizing established methodologies, industry standards, and company guidelines to determine fair and equitable invoice and scope writing.
   
3. Negotiation and Settlement: Negotiate settlement terms with claimants or their representatives, using effective communication and negotiation skills to reach mutually acceptable agreements within established authority limits.
4. Documentation and Reporting: Maintain detailed records of claim activities, correspondence, and settlement agreements in the company's claims management system, ensuring accuracy, completeness, and compliance with regulatory standards.
5. Property Restoration Project Sales
6. Customer Service: Provide courteous, responsive, and empathetic customer service to policyholders, adjusters, claimants, and other stakeholders throughout the claims process, addressing inquiries, providing updates, and offering assistance and guidance as needed.
7. Collaboration: Collaborate with internal departments, to facilitate claims resolution, mitigate risks, and ensure consistency in claims handling practices.

Qualifications:

• Bachelor's degree in business, finance, insurance, or related field preferred.
• 8 Years insurance claims adjusting and large loss experience, with a demonstrated proficiency in handling property, casualty, or other relevant lines of insurance.
• Strong knowledge of insurance principles, policies, and regulations, with the ability to interpret complex policy language and legal requirements.
• Excellent communication, negotiation, and problem-solving skills, with a customer-focused mindset and a commitment to delivering exceptional service.
• Highly skilled in Xactimate and proficiency in computer software and claims management systems, with the ability to navigate multiple systems simultaneously.
• Relevant industry certifications (e.g., Xactimate Certified, AIC, CPCU, IICRC, etc.)

Working Conditions:

• Standard office hours with occasional flexibility based on workload demands.
• Collaborative team environment with opportunities for professional growth and development.

This job description emphasizes the role of an experienced claims adjuster primarily working in an office environment, managing and processing claims efficiently while maintaining a focus on customer service and compliance. Adjustments can be made based on specific organizational requirements or industry nuances.

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