The Role:
I. Broad Function
Your mission is to expand Atlas Copco presence and business growth in the area of responsibility, you will be required to:
■ Vision
To be recognized as the number one service organization in the compressed air industry
■ Mission
To deliver reliable and innovative compressed air services with the aim to maintain and increase our customers productivity
■(Customer oriented) Strategy
-Increase Customer Productivity
・ Well maintained compressed air installations with increased reliability
・ Guaranteed maximum uptime through fast and professional service response
-Reduce Total Operating Cost
・ Energy savings through optimizing the efficiency of the complete compressed air installation
・ Service Plan agreements to ensure optimal compressor operations
II. Principal Responsibilities
■ Safety First
■ Management
- To manage the buseinss activiteis of your team or yourself
-To follow the activity goals of all organizations to which you belong (your department, section and team, and more)
■ Interventions (Maintenance/Repair/Start & Commissioning/Inspection/Investigation)
-The purpose is to guarantee maximum efficiency, minimum downtime, and energy saving of customers’ compressed air installation and ancillary equipment
■ Report
-External: To provide a clear explanation of the results of the work carried out by you and your team and the submission of a clear report in a timely manner
- Internal: To provide a timely and accurate business activity report (about cost (labour hours input / expense), repair cases, and others such as daily report to superiors) for carrying out accurate business activities by your division
■ Kaizen
-To take active part in suggesting continuous improvements to workflow, working processes and procedures
■ Learning / Acquisition
-To acquire skills and knowledge for yourself and your department to provide high-quality and highly reliable services
・General Education
・ Compressed air installation and ancillary equipment
・ The ability of negotiation as a represent of your section
-To learn to manage your team and to be able to participate in the management of your section
・ Human resource development (Competence development /Leadership / Coaching)
・ Structures and rules of company
・ Goals / Policies of the organizations (division /business area / company / group) to which you belong (not just department)
・ Key performance indicators (especially matters related to your department)
-In addition, learning to be able to contribute to the construction and development of not only your department but also the organizations to which you belong
■ Cooperation
- To collaborate actively with people around yourself to provide high-quality and highly reliable services to the customers
・ To support for superiors, colleagues, and juniors in all organizations to which you belong
III. Qualification Requirements:
Educational requirements: High School level education (or equivalent background) or above
Experience requirements:
- Experience in service business. (preferably with visiting work experience)
- Experience of maintenance work of industrial machines or experienced in assembling machines (preferably fluid machinery, especially pneumatic machinery and ancillary equipment)
Knowledge:
- Languages: Fluent Japanese and Basic English (or prepared to learn)
- Knowledge to operate Microsoft programs (Word, PowerPoint, Excel) and the ability to learn other software necessary for role
Personality requirements
- The ability to travel around Japan and carry out business, if necessary
- Flexibility, positive attitude and ability to manage multiple priorities with a strong commitment to customer service
- Interpersonal ability to convey one's thoughts to others appropriately and effectively
- Passionate about one’s mission, take responsibility for one’s actions and growth, and engage in them
- The ability to work collaboratively with others and looking for better ways to deliver lasting results
Location:
Mobile office close to customers' factories. 5 regions nationwide: Tohoku, East Japan, Tokai-Hokuriku, Kinki-Shikoku, West Japan
*3 persons for each region
Recruiter: Satoko Onodera/HR Manager
Hiring Manager: Hijiri Ikeda/ BLM Service Ops
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