HIRING: Candidates with JSDA- Customer Service! Job at 会社名非公開, 東京都

M3RURzdDSmJFcmpWaVozUTNIOC8xdFB4eEE9PQ==
  • 会社名非公開
  • 東京都

Job Description

We are looking for a motivated and dedicated Customer Service Associate who is passionate about providing exceptional service and support to our clients in the financial services industry.

Description

As the Customer Service Associate you will provide customer support services to assist users with account-related inquiries, technical issues, and other concerns. Among the main responsibilities:

* Deliver client support 24/7 (shift system), interacting with customers to solve issues and answer trading related questions (equities, investment products, etc)
* Develop, maintain, and regularly update a comprehensive FAQ database to address customer queries and enhance the support experience.
* Seek and recommend opportunities to improve the client success journey and elevate the quality of service provided.
* Adhere to and support all compliance mandates and cooperate with regulatory and internal audits, meeting all specified requirements.

Profile

- Customer Service experience in the Japan market, with strong communication skills

- A certain knowledge or awareness of the FS industry and company products is necessary

- Being okay to take the JSDA licence soon upon joining (paid for by the company)

- Initiative taker who thrives as an independent contributor and an effective team player

- Open to shift including nights

- High business level of Japanese (both verbal and written)

- Good command of spoken and written English

Job Offer

* Internal mobility opportunities depending on candidate strengths and preferences
* International job scope (written communication with Teams abroad)
* WFH fully allowed during night shifts

We encourage dedicated and customer-oriented individuals to apply for this Customer Service Associate role in the financial services industry!

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Davide Capretta at +81 3 6832 8675. - Customer Service experience in the Japan market, with strong communication skills
- A certain knowledge or awareness of the FS industry and company products is necessary
- Being okay to take the JSDA licence soon upon joining (paid for by the company)
- Initiative taker who thrives as an independent contributor and an effective team player
- Open to shift including nights
- High business level of Japanese (both verbal and written)
- Good command of spoken and written English

Job Tags

Similar Jobs

Loblaw Companies Limited

Merchant - Health, Beauty and Baby Job at Loblaw Companies Limited

Come make your difference in communities across Canada, where authenticity, trust and making connections is valued as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively ...

Open Systems Technologies

Software Engineer in Test Job at Open Systems Technologies

 ...software delivery. The ideal candidate should be comfortable with framework development, test automation strategies, and working in an Agile environment. Key Responsibilities: Develop and execute automated test scripts for Java-based applications, ensuring high test... 

Harmony Massage Therapy

Locum position Job at Harmony Massage Therapy

 ...Harmony Massage Therapy located in Port Coquitlam is looking for a locum with availability on Monday, Wednesday, Saturdays and Sundays. Hours are flexible, with the option to work between 1-4 days per week. Option to stay on our team permanently as well. Please email [email... 

Atlas Copco s.r.o.

Electrical Engineer (Tech support) Job at Atlas Copco s.r.o.

 ...transferred from development, the electronic engineer handle with technical activities using product knowledge and electrical expertise. The activities are responding to questions, requests, and defects from customers and internal. Question... 

International Leadership of Texas

Special Education Coordinator (ES Campus) Job at International Leadership of Texas

 ...Purpose: Demonstrate professional leadership and communication both within Campus Special Education department and outside of the department. Act as the point person to coordinate campus Special Education services Assist all teachers assigned to campus in...